Performance Measurement & Evaluation Analyst
About The Position
LMI is seeking a skilled senior Performance Measurement & Evaluation Analyst to support the US Border Patrol Program Management Office Directorate (PMOD) program. The analyst designs, implements, and manages performance measurement and program evaluation frameworks. The role applies quantitative and qualitative research methods, statistical analysis, and data management practices to assess program effectiveness, monitor key performance indicators, and support evidence-based decision-making. The analyst collaborates with program stakeholders, technical teams, and dashboard developers to turn complex performance data into meaningful insights while ensuring data quality, methodological rigor, and cost-effective evaluation approaches. The individual designs measurement frameworks, determines what data to collect and how to collect it, evaluates results, and communicates performance outcomes. The position also supports quality management and continuous improvement by reviewing performance, establishing quality metrics and checkpoints, developing standard operating procedures, and working with the Quality Lead and program teams to address quality issues. The role is located in Washington, DC.
Requirements
- Bachelor's degree in a related discipline with 5 or more years of work experience, or a master's degree with 3 or more years of work experience.
- Interest in both strategy and execution.
- Ability to work on multiple ambiguous projects at times.
- Ability to navigate complex organizations.
- Significant understanding of quality management fundamentals and ability to work within project constraints.
- Advanced Microsoft Office skills, including Word, PowerPoint, Excel, and Outlook, and the ability to build polished client deliverables.
- Excellent analytical, problem-solving, and presentation skills.
- Excellent customer relationship management skills.
Nice To Haves
- Six Sigma training.
Responsibilities
- Develop SMART metrics, KPIs, performance indicators, and evaluation frameworks.
- Design quantitative and qualitative data collection approaches, including surveys, interviews, focus groups, and data mining.
- Apply statistical methods to assess performance, identify trends, and evaluate outcomes.
- Design data workflows and validate data quality, integrity, and reliability.
- Translate findings into actionable recommendations and collaborate with dashboard and visualization teams.
- Develop practical, cost-effective measurement approaches that balance analytical rigor with implementation effort.
- Promote continuous performance improvement initiatives to ensure high-quality and timely deliverables.
- Perform quality reviews and performance management audits.
- Work with the Quality Lead to establish milestones and checkpoints for reviewing batches of policies and other products and ensuring target metrics and project timelines are met.
- Develop Standard Operating Procedures (SOPs) to ensure consistent quality and timely work.
- Define and execute continuous process improvement efforts related to documenting and maintaining quality performance.
- Collaborate with the Quality Lead to develop resolution plans with specific, trackable corrective actions for quality issues.
- Collaborate with program teams to define, measure, and interpret quality performance data.
- Develop and track quality metrics and performance measures, and provide quality reports.
- Brief the team and leadership on quality results.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
