Performance Measurement & Business Intelligence Support

General Dynamics Information Technology•Washington, DC

3d•$131,750 - $178,250•Onsite

About The Position

The Performance Management Analyst III designs, builds, and maintains measures, dashboards, and reports that show how a DHS agency's national cyber operations center is performing. The analyst turns operational and program data into clear information on readiness, workload, timeliness, and quality for leadership. The role owns the center's performance measurement framework and recurring performance reporting, measures the effects of modernization and AI-enabled tools on the mission, and supports discovery, procedure refinement, staff training, performance knowledge resources, and reliable reporting during normal and surge operations. The position supports initial discovery through stakeholder interviews and assessments of existing KPIs, dashboards, reporting workflows, data sources, and readiness measures. It develops and maintains performance procedures and the KPI framework; builds operational metrics and incident lifecycle dashboards in the agency's enterprise analytics environment, including Palantir; and produces monthly and quarterly performance and readiness reports. It analyzes trends, bottlenecks, workload, and the effect of new workflows and AI-enabled tools, then briefs findings to government leadership. The role also develops training and maintains performance repositories and related knowledge systems. The role is onsite at DHS Headquarters and other agency sites in the National Capital Region. It requires an active Top Secret clearance, eligibility to obtain and maintain TS/SCI access, and U.S. citizenship. The listed salary range is $131,750–$178,250, subject to experience, geographic location, and possible contractual requirements.

Requirements

Bachelor's degree in Data Analytics, Statistics, Information Systems, Business, or a related field.
At least 5 years of experience in business intelligence, performance management, or operational analytics.
Experience designing KPI frameworks and building dashboards in tools such as Power BI, Tableau, Qlik, or Palantir.
Proficiency in SQL and experience working with data from multiple operational systems.
Experience producing executive-level reports and briefings.
Active Top Secret (TS) clearance.
Eligibility to obtain and maintain TS/SCI access.
U.S. citizenship is required.
Ability to work onsite at DHS Headquarters and other agency sites in the National Capital Region.

Nice To Haves

Experience measuring security operations center, watch floor, or incident management performance.
Hands-on Palantir Foundry experience, such as Workshop, Quiver, or Contour.
Python or R for data preparation and analysis.
Experience building Section 508 accessible dashboards.
Experience with federal program reporting, including program management reviews.
Experience supporting DHS, CISA, DoD, or Intelligence Community programs.
Familiarity with federal performance management requirements, including the GPRA Modernization Act and OMB Circular A-11 performance guidance.
Experience with IT service management metrics, such as ITIL-based service levels.
Experience with data governance for metrics, including metric definitions, data dictionaries, and audit trails.
Ability to support nights, weekends, holidays, on-call work, and work at a continuity site during emergencies.
Current DHS suitability (Entry on Duty) determination.
Experience handling information under the Traffic Light Protocol and controlled unclassified information (CUI) markings.

Responsibilities

Support discovery through stakeholder interviews and assessments of existing KPIs, dashboards, reporting workflows, data sources, and readiness measures; document needs, capability gaps, dependencies, and constraints, and recommend prioritized improvements.
Develop, update, and maintain performance measurement and reporting procedures, including data collection, calculation, validation, escalation, and publication steps.
Partner with Business Analysts and operational process owners to refine mission-performance procedures and escalation workflows; provide analytical evidence, support testing, and validate effects on mission performance.
Develop and maintain the KPI framework, including definitions, data sources, baselines, and targets.
Define measures for intake and triage timeliness against service levels, mean time to detect and respond, escalation timeliness, case closure, product timeliness, and staffing and training readiness.
Document calculation rules so measures are repeatable and auditable.
Develop and maintain stakeholder satisfaction measures, including feedback collection methods, reporting frequency, analysis, and recommendations.
Define and report system availability measures using authoritative data from system owners, including service windows, outage classifications, and mission impacts.
Build and maintain operational metrics and incident lifecycle dashboards for leadership and operators.
Automate data collection and refresh, and manage data quality and lineage for every reported measure.
Build dashboards in the agency's enterprise analytics environment, including Palantir, and ensure dashboards and reports meet Section 508 accessibility requirements.
Produce monthly and quarterly performance reports and readiness metrics.
Provide performance and staffing inputs to program management and quarterly status reviews; own the monthly readiness and staffing report, including training and certification levels.
Analyze trends, bottlenecks, and workload, and recommend improvements.
Measure the effects of new workflows and AI-enabled tools, including workload reduction.
Brief findings to government leadership in plain, decision-ready terms.
Develop and deliver staff training on performance systems, dashboards, metric interpretation, and reporting workflows; coordinate training on related operational systems and workflows with system and process owners.
Create and maintain user guides, job aids, and practical exercises; assess user understanding, collect feedback, and update training materials as systems and procedures change.
Maintain performance repositories and related knowledge systems containing metric dictionaries, approved procedures, dashboard documentation, training materials, and improvement records; apply version control, content ownership, access controls, and scheduled reviews.