Performance Manager

Impel • Remote,

2d

About The Position

The Performance Manager serves as the primary contact for existing customers and applies AI technologies within the automotive industry. The role manages client relationships, retention strategies, and growth initiatives across a customer portfolio, showcasing expertise in conversational AI and AI marketing automation to deliver industry-specific efficiency solutions.

The Performance Manager builds strong customer relationships by delivering performance metrics and insights and positioning Impel’s AI-powered products. The role involves understanding customers’ business needs and aligning them with Impel’s advanced AI solutions, including conversational AI and AI marketing automation. Success requires strong organization, strategic thinking, effective communication, and knowledge of AI applications in the automotive industry.

Requirements

• 3–5 years of work experience in Account Management, with a strong focus on AI technologies in the automotive industry.
• Strong business acumen focused on AI applications in the automotive industry.
• Mastery of conversational AI technologies and their implementation in customer lifecycle management.
• Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces.
• Ability to explain complex AI concepts and benefits clearly to clients and diverse audiences.
• Strong organizational, interpersonal, written, and verbal communication skills.
• Ability to establish clear, achievable goals and deliver results while remaining accountable for outcomes.
• Exceptional time management skills and ability to handle multiple AI-driven projects simultaneously.
• Ability to solve problems quickly and creatively using AI technologies in a fast-paced environment.
• Proficiency in Google Suite and Microsoft Office Suite, and familiarity with AI and machine learning platforms.
• Positive, customer-first attitude and ability to learn quickly and adapt to evolving AI technologies.
• Comfort working remotely, on the road, or in the field as business needs require.
• Willingness to travel up to 40%.

Nice To Haves

• Expertise in conversational AI and its applications in customer lifecycle management.
• Proven experience with AI-driven efficiency and effectiveness solutions in the automotive sector.
• A bachelor’s degree in a related field, such as Computer Science, AI, or Business with a technology focus; alternatively, 3–5 years of relevant work experience in AI-driven performance manager roles.
• Certifications or advanced training in AI and machine learning technologies.
• Google Analytics experience.
• Bilingual ability.

Responsibilities

• Serve as the primary contact for existing customers.
• Manage client relationships, retention strategies, and growth initiatives across a portfolio.
• Deliver performance metrics and insights to customers.
• Position Impel’s AI-powered products and align advanced AI solutions with customers’ business needs.
• Apply conversational AI and AI marketing automation to develop industry-specific efficiency solutions.
• Use data and insights to strengthen customer relationships, identify challenges, and implement AI-powered solutions that drive growth.
• Work across departments and with colleagues of varying expertise, including AI specialists and data scientists, to achieve successful outcomes.
• Maintain confidentiality of work-related issues, records, and company information.
• Demonstrate a commitment to diversity, equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level