Performance Manager

Motive

8h

About The Position

Motive is seeking a Performance Manager (Customer Success Manager) to own the health, performance, retention, and growth of assigned client accounts. This person is the primary owner of client relationships and ensures Motive’s products and services deliver clear, measurable value. The role combines consulting, account management, data analysis, and product expertise, working closely with clients to improve performance and support long-term success.

The position may be performed remotely or in person in Oklahoma City. Motive is headquartered in Oklahoma City, and its team is distributed across the United States. Applications are accepted from all U.S. states.

Requirements

• At least 3 years of experience in customer success, account management, or consulting within the automotive industry.
• Superior written and verbal communication skills.
• Comfort working with performance data, analytics, and reporting.
• Consultative communication skills and the ability to build trust with client stakeholders.
• Strong organization and the ability to manage multiple accounts and priorities.
• Collaborative approach and comfort working cross-functionally.

Responsibilities

• Serve as the consistent point of contact for clients, managing ongoing communications, expectations, priorities, and follow-ups proactively.
• Build trusted partnerships by understanding client goals, priorities, and business structures.
• Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations.
• Monitor client-site performance across key automotive and digital KPIs.
• Deliver clear, actionable performance insights through regular client meetings.
• Align Motive’s solutions with client business objectives and performance goals.
• Drive expansion opportunities for Motive products and additional sites within dealership groups.
• Support client onboarding and ongoing adoption of Motive’s tools and workflows.
• Lead application training sessions with client teams and key stakeholders.
• Collaborate with the Motive Product team by sharing client feedback and performance insights.

Benefits

• Motive covers 100% of employees’ health, dental, and vision insurance premiums.
• Motive covers 50% of health, dental, and vision insurance premiums for employees’ dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed