Performance Manager

EDSI (Educational Data Systems, Inc.)•Katy, TX

17h

About The Position

The Performance Manager oversees the Data Management Office (DMO), including the Tracking Unit and Quality Assurance team. The role oversees program performance, tracks key metrics, and ensures staff accountability in meeting contract deliverables and workforce system goals. Regional travel is required.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and 4–10 years of relevant leadership experience.
Excellent communication and problem-solving skills.
Proficiency in Microsoft Office applications, with high proficiency in Microsoft Excel.
Regional travel is required.
Valid driver’s license and clean driving record required.

Nice To Haves

Data analysis experience preferred.
Previous experience with Workforce Development or Workforce Programs is a plus.
Knowledge of Smartsheet and/or Power BI is a plus.

Responsibilities

Work with staff to ensure customer flow, service delivery, and data management are efficient and effective.
Assign work to DMO staff in conjunction with the Performance Specialist.
Evaluate and standardize office procedures, and troubleshoot and resolve issues.
Ensure data entered into required systems is current, accurate, and timely.
Retrieve and organize critical operations reports.
Present data and reports to leadership clearly and effectively, using graphs, tables, and other methods.
Attend and/or lead regional meetings.
Monitor DMO staff production and provide coaching as necessary.
Analyze operations and determine where improvements can be made to center operations.
Assist with staffing logistics.
Implement and adhere to the Quality Assurance System.
Provide research and support for critical team decisions.
Manage ISO compliance and audits.
Track, report, and ensure compliance with the ISO auditing process.
Take on other opportunities as available.