Data & Performance Manager

Louisiana Community and Technical College System • Lafayette, LA

3d • $58,300 - $65,600

About The Position

The Data & Performance Manager works in Continuing Education within South Louisiana Community College’s Workforce & Economic Development and Continuing Education department. This grant-funded administrative/staff position oversees enrollment operations, student data, testing and assessment processes, performance monitoring, reporting, and retention coordination. The manager collaborates with program teams, instructors, student services, leadership, and other stakeholders to support student progression and program outcomes. The role also supervises the work locations, assignments, and activities of enrollment and retention coordinators and testing staff.

The position requires accurate, well-organized, and compliant data and records, including data used for state, federal, and grant reporting. The manager provides actionable performance insights, supports staff training on systems and data practices, identifies at-risk students and trends, and recommends improvements to enrollment, attendance, retention, data collection, and completion processes. A valid, unencumbered driver's license is required. Employment is contingent on passing pre-employment criminal background and drug screens.

Requirements

• Bachelor’s degree in Business, Public Administration, Education, Workforce Development, Data Analytics, or a related field.
• At least 2 years of experience in data management, enrollment operations, student services, or workforce/continuing education programs.
• Experience working with student information systems or CRM platforms, such as Salesforce or similar.
• Demonstrated experience tracking and managing program performance metrics, such as enrollment, retention, or completion.
• Experience coordinating testing, assessments, or compliance-related processes, such as TABE or similar standardized assessments.
• Strong organizational skills and ability to manage multiple processes simultaneously.
• Valid, unencumbered driver's license.
• Passing pre-employment criminal background and drug screens is a condition of employment.

Nice To Haves

• Master’s degree in education, public administration, higher education leadership, or a related field.
• Experience working within community college systems and Adult Education grant environments.
• Strong knowledge of strategic enrollment management.

Responsibilities

• Manage and monitor the end-to-end enrollment process so adult education students progress efficiently from inquiry through enrollment and program start.
• Oversee the accuracy, integrity, and maintenance of student data in Salesforce and other applicable systems.
• Track and manage TABE pre- and post-testing, including scheduling, documentation, and alignment with program requirements.
• Maintain consistent procedures for data entry, tracking, and reporting across programs.
• Ensure accuracy and accountability in reporting and system management, use discretion with sensitive data, and maintain complete, current, well-organized records.
• Maintain compliance with state, federal, and grant reporting requirements, including documentation of student outcomes and testing.
• Provide timely data support to program teams, leadership, and stakeholders; advise leadership on trends and outcomes; escalate issues with proposed solutions; and communicate professionally with internal and external stakeholders.
• Track and monitor key performance indicators, including measurable skill gains, transitions, retention, and completion rates, in alignment with divisional goals.
• Provide clear, actionable performance insights through program data to support decision-making and continuous improvement.
• Collaborate with the continuing education pathway manager and instructional teams to identify relevant data sets that illustrate the success and impact of the continuing education model.
• Coordinate with program teams, instructors, and student services to align enrollment, attendance tracking, and student progression.
• Provide staff guidance and support on data entry, system usage, and performance tracking expectations.
• Oversee and support retention activities by identifying at-risk students and ensuring timely follow-up and intervention.
• Promote accountability and performance by ensuring visibility into key metrics and outcomes.
• Supervise the work locations, assignments, and activities of enrollment and retention coordinators and testing staff.
• Identify trends and recommend process improvements to strengthen enrollment, attendance, retention, data collection, and completion outcomes.
• Support leadership with accurate and timely data for strategic and operational decisions.
• Adapt to new tools, programs, or software implemented within the college and department.
• Manage workload effectively and demonstrate strong organization across multiple processes.

Benefits

• Retirement benefits.
• Multiple medical insurance options.
• Supplemental insurance options, including dental, term life, disability, accident, and vision insurance.
• Tax Saver Flexible Benefits Plan for tax savings on some child care and medical expenses.
• 14 holidays per year, typically including a longer break at Christmas.
• Annual (vacation) leave.
• Sick leave.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager