AMS & Data Performance Manager

International Assn. for the Study of Lung Cancer•Denver, CO

5d•$75,000 - $80,000•Hybrid

About The Position

The AMS & Data Performance Manager owns the IASLC’s Association Management System (AMS), Fonteva, and is responsible for its performance, data integrity, functionality, upgrades, and integrations. The role partners with IT and works closely with Membership and Marketing & Communications to use data to improve business performance. It analyzes data, develops business insights, and turns findings into actionable recommendations supporting membership growth, engagement, retention, and marketing effectiveness. This is a nonsupervisory, exempt position reporting to the Chief Marketing and Membership Officer (CMMO). The position follows a hybrid schedule in the IASLC’s downtown Denver, Colorado office. Periodic domestic or international travel may be required, at less than 5%.

Requirements

Bachelor’s degree or equivalent certifications and experience.
At least 3 years of experience in database administration, data analytics, reporting, or business intelligence.
Exceptional attention to detail and strong organizational skills.
Experience administering or maintaining AMS or CRM platforms, including supporting system functionality, enhancements, or integrations.
Proficiency with data visualization tools such as Power BI, Tableau, or GA4 for reporting and dashboard creation.
Strong analytical skills and ability to interpret data and translate findings into actionable business insights.
Strong communication and cross-functional collaboration skills, including the ability to present data and insights to nontechnical audiences.
Must be eligible to work in the U.S. without sponsorship as a U.S. citizen or permanent resident.
Ability to travel domestically and internationally as required; periodic travel is expected to be less than 5%.
Professional, positive demeanor when interacting with members, employees, and stakeholders.
Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook.
Strong time-management and organizational skills, including the ability to prioritize, manage multiple projects, and meet tight deadlines.
Ability to work independently and collaboratively in a dynamic, team-oriented environment.
Excellent critical and analytical thinking skills.
Ability to develop effective partnerships with IASLC staff and members, external consultants, vendors, and other stakeholders.
Multicultural awareness and sensitivity, with ability to work effectively in cross-cultural contexts.
Ability to actively support and demonstrate IASLC core values.
Ability to sit at a computer workstation for extended periods.
Ability to occasionally lift or move 25–40 pounds.

Nice To Haves

Experience in membership-based organizations, associations, or healthcare-related environments.
Experience supporting marketing analytics, including email, digital campaigns, and web performance.
Familiarity with CRM or AMS platforms such as Fonteva or similar systems.
Experience building or optimizing data processes, systems, or reporting frameworks.
Familiarity with data querying tools.

Responsibilities

Serve as business owner and lead administrator of the IASLC’s AMS, Fonteva, partnering with IT to ensure system performance, data integrity, and alignment with membership and marketing needs.
Partner with the CMMO and functional leads to define and manage priority KPIs for membership acquisition, retention, engagement, and lifecycle performance.
Analyze data and deliver performance insights and actionable recommendations to support leadership decisions and improve membership growth, engagement, retention, and member value.
Support monthly and quarterly performance reporting, translating data into clear actions and measurable outcomes.
Build and maintain dashboards and reporting frameworks aligned with departmental and organizational priorities.
Partner with Marketing & Communications to track and analyze campaigns, channels, and digital platforms.
Analyze global membership trends by region, specialty, and career stage to support inclusive growth and engagement strategies.
Report on membership trends, behaviors, segmentation, and lifecycle performance to inform decisions and support growth and retention.
Maintain data integrity, accuracy, and consistency through proactive management and validation aligned with governance standards and in partnership with IT.
Identify and implement system enhancements, functionality, and integrations with IT and external partners to improve data capabilities and business performance.
Support scalable data processes and reporting frameworks for Membership and Marketing initiatives.
Document and improve data processes through automation and streamlined workflows.
Support user training and documentation to promote effective system adoption and usage.
Work cross-functionally with Membership, Marketing, and IT to align system capabilities and data with business needs.
Document processes related to AMS administration, reporting, and data insights.