Staff Performance Manager

Employbridge • Houston, TX

7d • Onsite

About The Position

The Staff Performance Manager oversees personnel at a client location to support timely, accurate, high-quality delivery of customer goods and services. The role manages employee relations, including coaching, performance reviews, assignment removals, and exit interviews, while maintaining client satisfaction through responsive customer service and strong relationships with client supervisors and associates. The manager anticipates staffing needs and develops services to support changing client requirements.

This is a seasonal, on-site opportunity in Houston, Texas. The schedule is overnight Sunday through Thursday, with some Fridays, from 11:30 p.m. to 10:30 a.m. The work is generally performed at a client site, which may be an office or other business setting, and may require travel between locations. The position requires compliance with occupational safety and health standards, rules, and regulations.

Requirements

• High school diploma.
• At least one year in a leadership role preferred.
• Two years in a warehouse leadership role and experience in a customer service role involving multilevel client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavily process-oriented environment.
• Ability to lead, organize, and build effective and diverse teams.
• Critical-thinking and problem-solving skills.
• Ability to communicate professionally and effectively across platforms.
• Ability to listen and respond effectively and influence decision-makers.
• Ability to achieve quality results in a timely and cost-effective manner, prioritize, plan resource use, and monitor progress against objectives.
• Ability to respond positively to change, adapt quickly, and handle a diverse range of tasks effectively.
• Experience using technology platforms to support effective decisions.

Nice To Haves

• High school diploma and a year or more in a leadership role are listed under Preferred Education & Experience.

Responsibilities

• Recruit, screen, and interview candidates daily to manage candidate inventory.
• Conduct new-hire orientations covering client onboarding information and perform first-day check-ins.
• Audit onboarding requirements and confirm that new-hire start requirements are met.
• Communicate workforce needs and labor-market information to the client, presenting plausible staffing solutions.
• Participate in client forecasting meetings and stay informed about current and upcoming business needs.
• Manage daily attendance and headcount reports.
• May process weekly payroll and maintain the timeclock database.
• Document and investigate safety incidents and participate in client meetings about safety and operational efficiency.
• Handle workers’ compensation claims and document unemployment.
• Build and maintain rapport with management and supervisors to support consistency across departments.
• Initiate and complete client relationship mapping as needed.
• Create and run reports to identify workforce challenges, escalate issues when appropriate, and collaborate with the client on solutions.
• Coach associates on policies with potential legal implications, involve onsite HR, and lead investigations.
• Conduct employee performance reviews and assign or end associate assignments.
• Supervise personnel to support timely, accurate, and quality delivery of customer goods and services.
• Manage employee relations, including coaching, performance reviews, assignment removals, and exit interviews.
• Maintain client satisfaction and engagement through customer service and relationships with supervisors and associates.
• Anticipate staffing requirements and develop value-added services to address changing client needs.

Benefits

• Competitive base salary plus monthly bonus potential.
• Comprehensive medical benefits for full-time colleagues, starting on the first of the month following hire date.
• Dental benefits for full-time colleagues, starting on the first of the month following hire date.
• Vision benefits for full-time colleagues, starting on the first of the month following hire date.
• Prescription drug benefits.
• Eight paid holidays per year.
• Two floating holidays per year.
• Paid time off.
• 401(k).
• Parental leave.
• Career paths and promotion from within.

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED