Staff Performance Manager

Employbridge Career•Houston, TX

5d•Onsite

About The Position

The Staff Performance Manager oversees day-to-day personnel at a client site to support timely, accurate, and high-quality delivery of customer goods and services. The position manages employee relations, including coaching, performance reviews, assignment decisions, and exit interviews, while supporting client satisfaction through strong service and relationships with supervisors and associates. The role anticipates staffing needs and develops services to address changing client requirements. This is an on-site, seasonal opportunity in Houston, Texas. The schedule is overnight, Sunday through Thursday, with some Fridays, from 11:30 p.m. to 10:30 a.m. Work is generally performed at a client location, which may be an office or another business setting, and may require travel to and from locations. The position must comply with applicable occupational safety and health standards, rules, and regulations.

Requirements

High school diploma.
At least one year in a leadership role.
Two years in a warehouse leadership role.
Experience in a customer service role involving multi-level client communication.
HR and data management experience.
Demonstrable success managing a team or process.
Familiarity with a heavily process-oriented environment.
Ability to lead, organize, and build effective and diverse teams.
Seasoned critical-thinking and problem-solving skills.
Ability to communicate professionally and effectively across platforms.
Ability to listen and respond effectively to information and influence decision makers.
Ability to achieve results in a quality, timely, and cost-effective manner; identify priorities, plan resource use, and monitor progress against objectives.
Ability to respond positively to change and adapt quickly to new situations.
Ability to handle a diverse range of tasks effectively.
Experience using technology platforms to support effective decision-making.
Ability to comply with occupational safety and health standards, rules, and regulations.

Nice To Haves

A year or more in a leadership role is listed as preferred experience.

Responsibilities

Recruit, screen, and interview candidates daily to manage candidate inventory.
Conduct new-hire orientations covering client onboarding information and perform first-day check-ins.
Audit onboarding requirements and confirm that new-hire start requirements are met.
Communicate workforce needs to the client and use labor-market data to propose plausible solutions.
Participate in client forecasting meetings and stay informed about current and upcoming business needs.
Manage daily attendance and headcount reports.
May process weekly payroll and maintain the time-clock database.
Document and investigate safety incidents and participate in client meetings about safety and operational efficiency.
Handle workers’ compensation claims and document unemployment.
Build and maintain rapport with management and supervisors to promote consistency across departments.
Initiate and complete client relationship mapping as needed.
Create and run reports to identify workforce challenges, escalate issues when appropriate, and collaborate with the client on solutions using CRM, Power BI, and time-and-attendance software.
Coach associates on policies with potential legal implications, involve onsite HR, and lead investigations.
Conduct employee performance reviews and assign or end associate assignments.
Provide day-to-day personnel supervision to support timely, accurate, and quality delivery of customer goods and services.
Manage employee relations, including coaching, performance reviews, removals from assignments, and exit interviews.
Develop relationships with client supervisors and associates and support client satisfaction and engagement.
Anticipate staffing requirements and develop value-added services to support changing client needs.