Staff Performance Manager

Employbridge Career•Plainfield, IN

1d•Onsite

About The Position

The Staff Performance Manager, also described as an Onsite Staffing Manager, is responsible for day-to-day supervision of personnel to ensure timely, accurate, and quality delivery of customer goods and services. The role manages employee relations at the client site, including coaching, performance reviews, removal from assignments, and exit interviews. It supports client satisfaction and engagement through superior customer service and relationship-building with supervisors and associates. The manager anticipates staffing requirements and expectations and develops value-added services to meet changing client needs. The position coordinates recruitment, screening, interviewing, and hiring for assignments; maintains timekeeping and supports accurate payroll and invoicing; and provides requested operational reports. It also conducts onsite orientation and safety training, facilitates initial treatment and reporting of workers’ compensation incidents, participates in service reviews, and serves as a liaison between the branch office and client. Other duties may be assigned.

Requirements

Experience in a customer service role responsible for multi-level client communication.
HR and data management experience.
Demonstrable success managing a team or process.
Familiarity with a heavy process-oriented environment.
Ability to lead, organize, and build effective and diverse teams.
Seasoned critical-thinking and problem-solving skills.
Practical experience and comfort using operational software, Microsoft Office products, and basic data management tools for analysis.
Ability to communicate professionally and effectively across all platforms.
Ability to listen and respond to information effectively and influence decision makers.

Responsibilities

Anticipate staffing requirements and expectations and develop value-added services to support changing client needs.
Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment.
Maintain the timekeeping system and ensure payroll and invoicing are accurate.
Provide productivity, headcount, attendance, and other reports at the client’s request.
Manage employee relations at the site, including coaching, counseling, performance reviews, removal from assignments, and exit interviews.
Conduct onsite orientation and safety training.
Facilitate the initial treatment and reporting of workers’ compensation incidents.
Participate in scheduled service reviews at the client site.
Act as the liaison between the branch office and the client.
Deliver superior customer service and develop relationships with supervisors and associates.
Perform other duties as assigned.