The Performance and Quality Improvement Specialist audits client files for quality and compliance and provides recommendations as needed. The role investigates client grievances and HIPAA violations occurring within the agency, develops and revises policies and procedures, and ensures policies remain up to date. The specialist also conducts cottage audits in both residential programs to verify compliance with DCF standards and develops and delivers staff training on the HIPAA Privacy Rule, the client grievance policy, and client rights.
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Job Type
Full-time
Education Level
High school or GED