People Systems Analyst

PSA Airlines•Charlotte, NC

About The Position

The People Systems Analyst is a senior-level role responsible for advanced talent systems administration, project ownership, analytics, process improvement, troubleshooting, training, and cross-functional support for PSA Airlines’ People Organization. The role serves as a subject matter expert for recruiting technology and related workflows, leads system and process initiatives, strengthens data quality and reporting, and partners with leaders and stakeholders to develop scalable solutions that improve recruiting operations, compliance, user experience, and business outcomes. The analyst administers iCIMS and other talent systems, manages configuration and access governance, supports integrations and workflows, and leads system-related projects from intake through implementation and post-launch support. The role also develops training and documentation, provides advanced user support, helps maintain compliance controls, and continuously identifies opportunities to improve processes. The position is not supervisory. It operates in a professional office environment and uses standard office equipment. Employees must pass a fingerprint-based criminal history records check and a pre-employment drug screen.

Requirements

High school diploma or equivalent.
At least 2 years of experience in recruiting operations, HR technology, talent systems administration, HR project support, or a related role.
Advanced knowledge of Applicant Tracking Systems and talent technology platforms, including administration, reporting, user support, workflows, and troubleshooting.
Experience leading or owning projects, including planning, coordination, testing, documentation, communication, and implementation support.
Strong analytical skills, including interpreting data, identifying trends, developing reports, and communicating insights.
Advanced Microsoft Office skills, including Excel; experience with collaboration, automation, or reporting tools to improve business processes.
Strong written and verbal communication skills and ability to support users, vendors, leaders, and cross-functional partners.
Ability to manage multiple priorities, maintain confidentiality, exercise sound judgment, and work independently with minimal direction.
Ability to speak, read, and write in English.
If hired, must demonstrate authorization to work in the United States.
Must pass a fingerprint-based criminal history records check (CHRC) under 49 CFR 1542.209 and a pre-employment drug screen.

Nice To Haves

Bachelor’s degree in Human Resources, Business, Information Systems, Analytics, Project Management, or a related field.
Advanced experience with iCIMS, including reporting, integrations, configuration, troubleshooting, and process optimization.
Experience with Workday, including reporting, data integrations, or HR process support.
Experience with Power BI, Tableau, SharePoint, Power Automate, Microsoft Teams, or other Microsoft 365 tools.
Experience with AI-enabled tools, Microsoft Copilot, workflow automation, or HR technology innovation.
Project management experience or a related certification.
Working knowledge of compliance and regulations related to employment, staffing, data privacy, and recruiting operations.

Responsibilities

Administer iCIMS and other third-party talent systems and platforms supporting Talent Acquisition and related HR processes.
Own system configuration, user access governance, permission structures, troubleshooting, release readiness, and platform optimization.
Evaluate system enhancement requests, assess operational impacts, recommend solutions, and partner with leadership to prioritize work.
Coordinate with vendors, HRIS, IT, Security, Talent Acquisition, and operational stakeholders to resolve complex system issues and implement enhancements.
Administer and support integrations, workflows, templates, candidate communications, reporting tools, and automation processes, maintaining documentation and controls.
Lead talent systems and people operations projects from intake through implementation, including scope, timelines, stakeholder coordination, testing, documentation, training, and post-launch support.
Translate business needs into process, system, reporting, and automation solutions that improve efficiency, compliance, data quality, and user experience.
Develop project plans, milestones, status updates, risk logs, and executive-ready summaries.
Identify project risks, dependencies, and barriers; escalate issues and recommend solutions.
Partner with cross-functional leaders and teams to align project deliverables and support sustainable adoption.
Develop and deliver training on system use, updates, workflows, reporting, and best practices.
Create and maintain standard operating procedures, job aids, checklists, process documentation, testing scripts, and user guides.
Provide advanced system support and coaching to recruiters, hiring teams, HR users, and other stakeholders.
Serve as an escalation point for complex system questions, process issues, and user support needs.
Maintain awareness of applicable employment, staffing, data privacy, security, and system compliance requirements and incorporate appropriate controls into processes and documentation.
Support audits, compliance reviews, and internal checks related to recruiting systems, candidate data, workflow consistency, and reporting accuracy.
Evaluate processes and recommend improvements to operational efficiency, user experience, data integrity, and readiness for future business needs.
Be responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Perform other duties as assigned.