People Services Coordinator
About The Position
Arlo Hotels is seeking a passionate and dynamic People Services Coordinator for the Arlo Williamsburg hotel. The position assists the General Manager with day-to-day support across recruitment and selection, performance management, employee relations, retention, legislation, policies and procedures, compliance, and health and safety. The coordinator helps deliver human resource policies, practices, and programs, supports training and development, and promotes Arlo’s culture and employee engagement. The role also supports onsite employee services and activities, including breakroom upkeep and communications, recognition celebrations, monthly meetings, locker audits, uniform distribution, WOW Moments, compliance audits, employee-file maintenance, and the health and safety program. The salary range is $66,300–$70,000.
Requirements
- At least 3 years of human resources experience in a hotel or related industry.
- A university or college bachelor’s degree, diploma, or certificate in Human Resources Management.
- Service-focused, with an understanding of the principles and processes required to provide exceptional, personal service in a timely manner.
- Working knowledge of human resources disciplines, including benefits, compensation, training, recruitment, performance management, and employee relations.
- Knowledge of and practical experience with relevant state and federal employment standards.
- Proven ability to build strong working relationships, both internally and externally.
- Excellent communication and organizational skills.
Responsibilities
- Use judgment supported by human resources knowledge and practical experience.
- Lead delivery of human resource policies, practices, and programs.
- Assist with recruitment and selection for some hourly positions.
- Assist with administration of training and development programs in conjunction with the Director of Learning and Development, including cultural, health and safety, and other related training.
- Provide onsite environmental support, including breakroom maintenance, seasonal décor, daily postings and communications, recognition announcements, and ordering supplies.
- Coordinate recognition celebrations, including monthly birthday celebrations, Team Member and Manager of the Quarter, holiday celebrations, and Arlo celebration weeks.
- Schedule and attend GM Roundtable meetings, take minutes, and ensure notes and action plans are followed through with each property.
- Coordinate Health and Safety meetings with the General Manager and Chief Engineer, take minutes, and follow up on actionable items.
- Coordinate quarterly locker audits with the property and support locker cleanliness.
- Manage the uniform program and distribution.
- Serve as a WOW Moments Ambassador by maintaining the WOW board and collecting WOW Cards.
- Support compliance, including quarterly 19 audits and employee-file compliance.
- Assist with the Health and Safety Program, comply with applicable health and safety legislation, support First Aid, and lead the Safety Committee.
- Support the Leadership Team and/or People Services in maintaining an open-door policy for team members.
- Establish and maintain confidential employee files and ensure their accuracy and integrity.
- Work with the Leadership Team to promote the Employee Engagement Survey process, interpret results, and support development and implementation of action plans.
- Act as a brand ambassador for Arlo Hotels and embody Arlo culture.
- Keep job knowledge current through conferences, educational opportunities, professional publications, personal networks, and professional organizations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
