People Operations Associate

Charles IT•Middletown, CT

About The Position

The People Operations Associate supports team members throughout the full lifecycle at Charles IT. The role focuses on onboarding and offboarding, team member support, and HR administration, while contributing to employee engagement and development initiatives across the organization. The position serves as a point of contact for employee questions and supports a positive employee experience through advocacy and relationship building. The role administers HR systems and supports benefits, performance check-ins, career development, and related people operations processes. Charles IT describes its culture as guided by Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright, with a focus on growth, balance, belonging, and inclusion. Duties and qualifications describe the general nature of the role and may evolve with business needs.

Requirements

Bachelor's degree in human resources or a related field, or equivalent experience.
One to two years of experience in Human Resources or People Operations.
Strong communication and interpersonal skills.
High level of organization and attention to detail.
Ability to manage sensitive information with discretion and confidentiality.

Nice To Haves

Professional HR certification.

Responsibilities

Respond to employee inquiries about policies, the handbook, and benefits.
Promote a positive employee experience through advocacy and relationship building.
Coordinate onboarding and offboarding processes.
Prepare and distribute offer letters, build project setups, and support onboarding logistics.
Support the new-hire experience through structured check-ins and satisfaction tracking.
Administer Paylocity, including audits, documentation management, and compensation updates.
Support benefits administration, including 401(k), open enrollment, and employee perks programs.
Conduct employee check-ins related to performance, development, and career progression.
Assist with development initiatives, including Personal Progression Sessions and engagement surveys.
Coordinate quarterly performance check-ins, including scheduling, preparation, documentation, and follow-up.
Review timesheets for accuracy and track certification progress.

Benefits

401(k) plan with employer contributions.
Performance-based incentive opportunities.
Employee discount and savings offerings.
Paid time off (PTO).
Paid holidays.
Paid parental leave.
Work-from-home (WFH) bank.
Medical, dental, and vision coverage.
Employer-paid life insurance.
Short- and long-term disability insurance.
Flexible Spending Accounts (FSA).
Well-being resources and support programs.
Structured career progression plans.
Certification incentives with direct dollar-amount pay increases for approved industry certifications.
Employer-paid dry-cleaning services.
Friday team lunches.
Corporate concierge services.
Dog-friendly office.
Team-building events and company-sponsored activities.