People Operations Associate

Charles IT • Middletown, CT

6d

About The Position

Charles IT is seeking a People Operations Associate to support team members throughout the full lifecycle. The role focuses on onboarding and offboarding, team member support, and HR administration, while contributing to engagement and development initiatives across the organization. The associate serves as a contact for employee questions and helps support a positive employee experience through advocacy and relationship building. The role also administers HR systems and benefits processes, coordinates performance check-ins, and supports career development and engagement activities.

Charles IT describes its workplace as guided by Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. It aims to foster growth, balance, belonging, and an inclusive, respectful workplace. The job description notes that duties may change and additional responsibilities may be assigned as business needs evolve.

Requirements

• Bachelor's degree in human resources or a related field, or equivalent experience.
• One to two years of experience in Human Resources or People Operations.
• Strong communication and interpersonal skills.
• High level of organization and attention to detail.
• Ability to manage sensitive information with discretion and confidentiality.

Nice To Haves

• Professional HR certification preferred.

Responsibilities

• Serve as a point of contact for employee inquiries about policies, the handbook, and benefits.
• Support and promote a positive employee experience through advocacy and relationship building.
• Coordinate onboarding and offboarding processes.
• Prepare and distribute offer letters, build project setups, and support onboarding logistics.
• Support the new hire experience through structured check-ins and satisfaction tracking.
• Administer HR systems, including Paylocity, audits, documentation management, and compensation updates.
• Support benefits administration, including 401(k), open enrollment, and employee perks programs.
• Conduct employee check-ins to support performance, development, and career progression.
• Assist with employee development initiatives, including Personal Progression Sessions and engagement surveys.
• Coordinate quarterly performance check-ins, including scheduling, preparation, documentation, and follow-up.
• Review timesheets for accuracy and track certification progress.

Benefits

• 401(k) plan with employer contributions
• Performance-based incentive opportunities
• Employee discount and savings offerings
• Paid time off (PTO)
• Paid holidays
• Paid parental leave
• Work-from-home (WFH) bank
• Medical coverage
• Dental coverage
• Vision coverage
• Employer-paid life insurance
• Short- and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Well-being resources and support programs
• Employer-paid dry-cleaning services
• Friday team lunches
• Corporate concierge services
• Dog-friendly office
• Team-building events
• Company-sponsored activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level