People Operations Associate

StubHub • New York, NY

5h • $100,000 - $115,000 • Hybrid

About The Position

StubHub is seeking a People Operations Associate to join its People team and support the operational backbone of the People function. The role owns core employee lifecycle operations and administration and helps recurring People programs run smoothly for employees and managers. It is hybrid in New York, NY, with three days in the office and two days remote.

Requirements

• At least 3 years of experience in HR Operations.
• Strong attention to detail and comfort with repetitive, process-driven work at high volume.
• Excellent communication skills and a genuine service mindset toward employees at every level.
• Familiarity with HRIS platforms and ticketing systems.
• Ability to follow established processes precisely and proactively flag opportunities to improve them.
• Ability to coordinate logistics across multiple programs while staying organized under deadlines.
• Sound judgment and discretion when handling sensitive employee information.

Responsibilities

• Process employee lifecycle changes, including promotions, transfers, compensation changes, and status updates, accurately and on time in People systems.
• Coordinate onboarding and offboarding logistics, including new-hire paperwork, day-one setup, terminations, and offboarding checklists.
• Conduct new-hire orientation in coordination with the People team, including international onboarding as new entities come online.
• Provide tier-1 employee support through ticketing and email, organize inquiry categorization and routing, and escalate complex or sensitive cases.
• Maintain complete employee documentation, accurately enter records into the HRIS, and support regular data audits.
• Maintain templates and the People document repository, including writing SOPs and how-to guides.
• Support recurring People programs such as open enrollment, performance cycles, and compliance training by coordinating timelines, communications, and logistics.
• Help provide a positive and consistent employee experience throughout the employee journey.
• Identify opportunities to improve processes and develop scalable ways of working as the People Operations function grows.

Benefits

• Stock incentives and equity.
• Unlimited Flex Time Off.
• 401(k).
• Health insurance.
• Vision insurance.
• Dental insurance.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed