Bilingual People Operations Associate

Valet Living•Shaft, MD

7d•$19 - $21•Remote

About The Position

Valet Living is seeking a Bilingual People Operations Associate to support onboarding and provide assistance to new hires and current associates. The role guides associates through onboarding, answers questions about company policies and procedures, and helps ensure compliance while contributing to a positive work environment. The position is 100% remote, with preference for candidates in CST or EST time zones, and pays $19.00–$21.00 per hour. The schedule is Sunday through Thursday, 2:00 PM to 11:00 PM. The role also provides administrative and compliance support, including I-9 verification, background-check review, employment verifications, wage audits, personnel file management, and maintaining associate records. The associate uses Workday and Microsoft Excel for data entry, reporting, and analysis, and contributes to process documentation, self-service resources, system testing, and continuous improvement. The ideal candidate is fluent in Spanish and English, detail-oriented, organized, service-minded, and able to handle sensitive information with discretion. A high school diploma or GED is required; a bachelor’s degree in HR or Business and Workday experience are preferred. Related HR or People Operations experience of 0–2 years is sought. Valet Living offers medical, dental, and vision coverage; an HSA with employer contributions and flexible spending accounts; a 401(k) with company match; life and disability insurance; paid time off and holidays; tuition reimbursement; and additional programs and perks.

Requirements

Fluency in Spanish and English, including speaking, reading, and writing.
High school diploma or GED.
0–2 years of related HR or People Operations experience.
Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
Ability to multitask and prioritize in a fast-paced environment while maintaining accuracy.
Strong written and verbal communication skills and a positive, team-focused attitude.
Critical-thinking and problem-solving skills, with a willingness to take ownership and seek solutions.
Comfort handling sensitive information with compassion and integrity.

Nice To Haves

Bachelor’s degree in HR or Business.
Workday experience.

Responsibilities

Facilitate an efficient, welcoming onboarding process for new hires in a high-volume environment.
Guide new hires through onboarding tasks, answer questions, and help them navigate systems and next steps.
Serve as a primary resource for associates with questions about company policies, procedures, and systems.
Manage inquiries through the company case management system and provide timely, accurate responses.
Answer incoming associate calls and voicemails professionally and empathetically.
Complete I-9 verification and review background checks according to company guidelines.
Maintain current associate information and support compliance with federal, state, and local regulations.
Handle employment verifications, wage audits, and personnel file management.
Enter data in Workday and assist with report generation and data analysis using Microsoft Excel.
Maintain confidentiality and discretion when handling sensitive associate information.
Document and maintain process procedures and create self-service resources for associates.
Recommend process improvements to increase efficiency and enhance the associate experience.
Participate in Workday testing, system updates, and ongoing training.