Associate, People Operations

Ro•New York, NY

6d•$32 - $40•Hybrid

About The Position

Ro is seeking an Associate, People Operations to support the day-to-day operations of its People Service Desk. The role serves as a first point of contact for employees and managers, ensuring requests are handled accurately, efficiently, and with care. The associate works with People Partners, Payroll, IT, and other teams to resolve employee questions, maintain accurate HR records, and support a positive employee experience. The position responds to employee and manager questions about onboarding, policies, benefits, PTO, employment verification, and HR systems through service desk tickets and Slack. It applies established People policies, escalates sensitive or complex matters, processes employee lifecycle updates in UKG, audits records, and maintains service desk documentation. The role also identifies recurring issues and opportunities to improve workflows, self-service resources, and automation, and provides backup support for onboarding and other People Operations processes. Ro supports flexibility to work anywhere in the United States. Employees in the New York tri-state area work at headquarters on Tuesdays and Thursdays; employees elsewhere may participate in in-person collaborations throughout the year, such as team off-sites. The target hourly rate is $32–$40, plus a competitive equity and benefits package, as applicable.

Requirements

1–2 years of experience in HR, People Operations, recruiting coordination, or administrative roles requiring project and stakeholder management.
Strong ownership and accountability; organized, reliable, and proactive.
Excellent written and verbal communication skills, including the ability to create clear, friendly, and timely messages.
Ability to manage time and priorities in a fast-paced, deadline-driven environment.
Collaborative approach and willingness to help where needed.
Interest in creating positive experiences for others.

Nice To Haves

Experience with Google Suite, Slack, and ticketing systems.
Experience with an HRIS such as UKG Pro or Workday.

Responsibilities

Respond to and manage People Service Desk tickets and Slack questions about onboarding, policies, benefits, PTO, employment verification, and HR systems, using SOPs and the knowledge base.
Interpret and apply People policies concerning PTO, leave, benefits, and pay practices, working with People Partners and Payroll as needed.
Escalate sensitive or complex matters to the appropriate People Partner or specialist and provide full context.
Identify recurring questions and trends and recommend workflow improvements, knowledge articles, or submission form changes.
Process employee lifecycle changes in UKG, including new hires, manager and location changes, terminations, and other employee record updates.
Run data audits, support employment verification requests, and help ensure employee records are accurate, complete, and confidential.
Maintain and update service desk resources, SOPs, knowledge base articles, checklists, and templates.
Track recurring service desk issues and help identify ways to streamline processes, improve self-service resources, and reduce manual work.
Use approved AI and automation tools efficiently while verifying outputs and protecting sensitive data.
Provide backup support for new hire onboarding and other People Operations processes as needed.