People & Workplace Operations Associate
About The Position
AllTrails is hiring a People & Workplace Operations Associate to create a thoughtful, engaging, and reliable employee experience. Reporting to the Manager, People & Talent Operations, the role supports programs across the employee lifecycle and serves as the day-to-day office liaison for the San Francisco office. The associate balances detailed operational workflows, employee connection, and the practical needs of a hybrid office. They serve as a welcoming first point of contact, keep work moving, identify process improvements, and partner with People, IT, vendors, and employees across the company. This is a U.S.-based hybrid position based at AllTrails’ San Francisco headquarters. The employee is expected to work onsite every Wednesday and may need to come in more frequently to support office operations and visiting employees or teams. Visa sponsorship is not available for this role.
Requirements
- At least 2 years of relevant experience in People Operations, HR administration, workplace operations, or a related operational role.
- Strong organization and attention to detail, with reliable follow-through on recurring processes and day-to-day requests.
- Service-oriented and approachable manner, with sound judgment in handling confidential information.
- Comfort speaking up in group settings, hosting or emceeing gatherings, and quickly building rapport with new people.
- Clear communication skills and ability to partner with employees and cross-functional teams.
- Ability to balance hands-on office needs with employee lifecycle and administrative work.
- Ability to work onsite at the San Francisco office every Wednesday and come in on additional days as needed to support office operations and welcome visiting employees and teams.
- Curiosity and initiative to identify process gaps, document workflows, and suggest practical improvements.
Nice To Haves
- Direct People Operations experience is preferred.
- Experience with Rippling.
- Familiarity with Slack, Google Workspace, and Glean, or ability to learn new tools quickly.
Responsibilities
- Coordinate employee lifecycle workflows, including interview scheduling, preboarding, background-check coordination, I-9 verification, preparation of materials, orientation, and offboarding.
- Update employee records, process data changes in appropriate systems, and support recurring compliance checks within established People workflows.
- Coordinate leave administration and escalate policy questions or complex cases.
- Support People programs and special projects, including intern operations and employee lifecycle process improvements.
- Act as a culture ambassador and drive initiatives that build community across the company.
- Identify recurring issues and recommend practical improvements, including automation and reusable templates, to make People processes more efficient, consistent, and employee-friendly.
- Respond to employee and manager questions through People Operations channels and route complex questions to the appropriate People team partner.
- Serve as the primary day-to-day contact for workplace operations, including office supplies procurement, pantry maintenance, shipping and receiving, and tracking related spend and expenses.
- Oversee facilities maintenance, cleaning, repairs, and general office requests to keep the workplace safe, functional, and welcoming.
- Provide onsite operational support and host office events and team gatherings; event planning is not owned by this role.
- Maintain thorough documentation and standard operating procedures to support business continuity and avoid single points of failure.
Benefits
- Competitive and equitable compensation, including equity and performance-based bonuses.
- Comprehensive health, dental, and vision coverage.
- Unlimited PTO and company holidays.
- Monthly company-wide no-meeting days for testing and improving the product.
- Fully paid parental leave for birthing and non-birthing parents.
- 401(k) match and access to financial wellness resources through Origin.
- Remote work stipend for a home office.
- Annual learning stipend for professional growth and skills development.
- Discounts on subscriptions and merchandise for employees, friends, and family.
- An investment in employees as people and professionals, with emphasis on valuing identity as much as output.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
