People Operations Administrator
About The Position
As a People Operations Administrator at Macmillan Learning, you will provide foundational support for the employee experience and People team operations. You will manage day-to-day HR administration, coordinate onboarding and offboarding, maintain accurate employee records, and respond to staff inquiries. Working closely with Talent Acquisition, HR Business Partners, Benefits, Payroll, and IT, you will help ensure operational consistency and accurate transaction processing throughout the employee lifecycle. Attention to detail, discretion, and a focus on process improvement will help deliver a positive, reliable experience for employees. The position follows a hybrid schedule and is based out of either the Austin, Texas, or New York, New York, office. The role requires periods of close concentration, multitasking in an open office environment, and the ability to work more than 40 hours per week as needed.
Requirements
- At least 1 year of experience in HR, administrative support, or employee services.
- Strong attention to detail and accuracy when handling high-volume, time-sensitive work.
- Excellent written and verbal communication and interpersonal skills.
- Ability to handle sensitive and confidential information with discretion.
- Strong organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
- Ability to learn policies, systems, and procedures quickly.
- Proficiency with Google Workspace and Microsoft Office applications.
Nice To Haves
- Experience using HRIS platforms such as Rippling, UKG Pro, or BambooHR.
- Familiarity with I-9 and E-Verify compliance processing.
- Basic knowledge of employment laws.
- Experience supporting a hybrid or dispersed workforce.
- Associate’s or Bachelor’s degree, or equivalent practical experience.
Responsibilities
- Prepare and send approved offer letters and new-hire paperwork, track completion, and support I-9 and E-Verify processes.
- Coordinate orientation logistics, welcome communications, equipment setups, and system access for new team members.
- Process employee changes in the HRIS, including title, manager, location, and status updates, as well as timekeeping and PTO corrections.
- Maintain accurate employee records, electronic personnel files, and organizational information, and run standard reports as requested.
- Monitor and respond to routine policy and process inquiries in the People Team shared inbox, routing complex compensation, benefits, leave, payroll, and employee relations matters to appropriate specialists.
- Support offboarding activities and coordinate handoffs to IT, Payroll, Benefits, and Shared Services.
- Support contractor onboarding, changes, and offboarding activities.
- Complete employment verification requests in a timely manner.
- Assist with recurring People & Culture programs, maintain process documentation, and support workflow testing and improvement initiatives.
Benefits
- Company bonus plan.
- Medical insurance with HSA-qualified, EPO, and PPO plan options; HSA with employer contribution; vision insurance; and dental insurance.
- Contributions to a 401(k) retirement account through Fidelity in the U.S. (or a Registered Retirement Savings Plan in Canada).
- Paid time off, sick time, floating holidays, and paid holidays.
- Employee Assistance Program, Education Assistance Program, and Commuter Assistance in qualifying circumstances.
- 100% employer-paid life and AD&D insurance.
- Mental health support through Headspace.
- Benefits are available to regular full-time and qualifying part-time employees and their dependents, effective on the employee’s date of hire. Health benefits coverage is also offered to qualifying same-sex and opposite-sex domestic partners of active employees, subject to possible documentation requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
