People Operations Administrator

Macmillan•Austin, TX

11h•Hybrid

About The Position

At Macmillan Learning, the People Operations Administrator provides foundational support for employee experience and People team operations. The role manages day-to-day HR administration, coordinates onboarding and offboarding, maintains accurate employee records, and responds to staff inquiries. In partnership with Talent Acquisition, HR Business Partners, Benefits, Payroll, and IT, the administrator supports consistent operations and accurate transaction processing across the employee lifecycle. Attention to detail, discretion, and process improvement contribute to a positive and reliable employee experience. The position follows a hybrid schedule and works from either the Austin, Texas, or New York, New York, office. The role requires periods of close concentration, multitasking in an open office environment, and the ability to work more than 40 hours per week as needed.

Requirements

At least 1 year of experience in HR, administrative support, or employee services.
Strong attention to detail and accuracy when handling high-volume, time-sensitive work.
Excellent written and verbal communication and interpersonal skills.
Ability to handle sensitive and confidential information with discretion.
Strong organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn policies, systems, and procedures quickly.
Proficiency with Google Workspace and Microsoft Office applications.

Nice To Haves

Experience using HRIS platforms such as Rippling, UKG Pro, or BambooHR.
Familiarity with I-9 and E-Verify compliance processing.
Basic knowledge of employment laws.
Experience supporting a hybrid or dispersed workforce.
Associate’s or Bachelor’s degree, or equivalent practical experience.

Responsibilities

Prepare and send approved offer letters and new-hire paperwork, track completion, and support I-9 and E-Verify processes.
Coordinate orientation logistics, welcome communications, equipment setups, and system access for new team members.
Process employee changes in the HRIS, including title, manager, location, and status updates, as well as timekeeping and PTO corrections.
Maintain accurate employee records, electronic personnel files, and organizational information, and run standard reports as requested.
Monitor and respond to routine policy and process inquiries in the People Team shared inbox, routing complex compensation, benefits, leave, payroll, and employee relations matters to appropriate specialists.
Support offboarding activities and coordinate handoffs to IT, Payroll, Benefits, and Shared Services.
Support contractor onboarding, changes, and offboarding activities.
Complete employment verification requests in a timely manner.
Assist with recurring People & Culture programs, maintain process documentation, and support workflow testing and improvement initiatives.

Benefits

Company bonus plan.
Medical insurance, with HSA-qualified, EPO, and PPO options.
HSA with employer contribution.
Vision insurance.
Dental insurance.
Contributions to a 401(k) retirement account through Fidelity (US) or Registered Retirement Savings Plan (Canada).
Paid time off, sick time, floating holidays, and paid holidays, including Spring Reset Day, Juneteenth, Indigenous Peoples' Day, and Election Day.
Employee Assistance Program.
Education Assistance Program.
Commuter Assistance in qualified circumstances.
100% employer-paid life and AD&D insurance.
Mental health support through Headspace.
Health benefits coverage for qualifying same-sex and opposite-sex domestic partners of active employees, subject to possible additional documentation.