People Operations Administrator

Reformation•New York, NY

3d•$30 - $35•Hybrid

About The Position

The People Operations Administrator is a critical member of Reformation’s People team, providing foundational operational support across the employee lifecycle. The role facilitates onboarding and offboarding, maintains employee data, and serves as a first line of support for retail employees and corporate staff through direct communication and the internal ticketing system. The ideal candidate is organized, detail-oriented, curious, and focused on improving workflows and the employee experience. This hourly, non-exempt role is hybrid and requires working on-site in the New York office three days per week.

Requirements

1–3 years of experience in HR administration, People Operations, administrative assistance, or a related field.
Experience with HRIS or payroll platforms, such as Paychex, and HR ticketing or helpdesk systems, such as Zendesk or Jira.
Intermediate proficiency in Microsoft Excel or Google Sheets, including basic formulas, VLOOKUPs, Pivot Tables, and sorting or filtering large datasets for data audits.
Experience creating and running reports and auditing system data.
Excellent organizational and time-management skills, with the ability to prioritize and multitask around strict HR and payroll deadlines.
Exceptional written and verbal communication skills and a warm, customer-centric approach to employee inquiries.
Ability to handle highly confidential data with strict integrity.
Ability to work on-site in the New York office three days per week in a hybrid capacity.

Nice To Haves

Direct experience supporting a blended workforce of hourly/retail and salaried/corporate employees is highly preferred.
Experience with Google Workspace.

Responsibilities

Manage new-hire calendar invites and respond to onboarding inquiries through email and tickets.
Initiate background checks and follow up with hiring managers on their status.
Ensure I-9 forms and onboarding paperwork are completed accurately and on time, following up with Retail Store Managers and People & Culture Business Partners on incomplete tasks.
Enter new-hire data accurately in Paychex and file and upload documentation according to company guidelines.
Create employee discount and retail employee allotment codes, and communicate benefits enrollment information to new team members.
Conduct regular new-hire data reviews and audits.
Coordinate offboarding calendar invites.
Partner with Payroll to enter separation data into the Payroll tracker.
Process separations accurately and promptly in Paychex to support compliant final pay.
Provide exit documents to separating employees.
Partner with IT to remove email and system access, terminate retail I-9s in eVerify, and deactivate employee discount codes.
Respond to offboarding questions with empathy and professionalism through email and tickets.
Enter Change of Status data into Paychex within payroll processing timeframes.
Execute employee transfers between corporate entities.
Handle routine data entry, answer foundational HR questions, guide employees in using the ticketing platform, and manage Paychex password resets.
Provide timely, accurate ticket responses and consistently meet or exceed service-level agreements for employee inquiries.
Identify inefficiencies and recommend process improvements that enhance the employee experience and streamline team operations.

Benefits

Employer-sponsored private medical, dental, and vision insurance for eligible employees.
Commuter benefits.
Paid time off policies including vacation, sick leave, and company holidays for eligible employees.
Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
Annual donations to community efforts.
Clothing discount.
Culture events, including annual Ref Values week.
Volunteer Time Off.
Potential eligibility for an annual discretionary bonus; amounts and eligibility are not guaranteed.