PEDIATRIC RECEPTIONIST

Slocum Dickson Medical Group•Utica, NY

56d•$18 - $27

About The Position

Working under the direction of the Business Office Director and the Reception Supervisor, the Pediatric Receptionist is responsible for timely and accurate entry of patient demographic and insurance information into the EPIC system. The role also performs other tasks assigned to maintain the overall operation of the reception department. The receptionist checks patients in, verifies and updates demographic, guarantor, and insurance information, handles payments, and coordinates with clinical staff as needed. The position also manages cash procedures, resolves reception work-queue errors, maintains reception supplies and organization, attends required training, and communicates work-related issues to the Reception Supervisor or designee. The employee may be exposed to hazardous drugs.

Requirements

Graduated from high school or completed GED requirements.
Must work well with patients, teammates, and staff of both the business office and clinical departments.
Requires sitting, standing, bending, and reaching.
May require lifting up to 20 pounds.
Requires manual dexterity sufficient to operate standard office equipment such as a computer, fax machine, calculator, and telephone.
Requires normal hearing and vision.

Responsibilities

Obtain the cash bag from the Reception Supervisor’s office at the beginning of the shift.
Count the cash bag at the beginning, middle, and end of the shift; verify totals using an adding machine tape and label the tape with the cash bag letter, user name, date, and time.
Greet each patient at registration check-in using SDMG-approved scripting.
Complete patient check-in using the Department Area Report (DAR) in EPIC.
Verify and accurately enter or update patient demographic and guarantor information.
Verify insurance information, use Real Time Eligibility (RTE), review RTE results, and accurately enter or update applicable information.
Obtain and scan the patient’s photo ID and insurance cards as necessary.
Obtain the patient’s electronic signature on required documentation as necessary and provide any necessary HIPAA literature.
Collect copayments or other payments as applicable, enter payments into EPIC, and provide receipts.
Communicate with clinical staff as necessary, including regarding non-participating insurance, appointment requests, and prescription pick-up.
Work the assigned Reception Area Work Queue daily to clear previous-day errors and report unresolved errors to the Reception Supervisor or designee.
Perform daily cash-out using the Cash Drawer function in EPIC, balancing payments and the cash bag; immediately report discrepancies to the Reception Supervisor or designee.
Maintain ample supplies and materials at the reception desk and keep the desk neat, organized, and clean.
Complete end-of-shift cash-out in the Reception Supervisor’s office and log Cash Drawer totals for validation by the Supervisor or designee.
Demonstrate excellent communication, organizational, and customer-service skills, maintain a professional appearance, and display a positive attitude.
Attend required training and seminars, including written exams or videos, such as OSHA training and EPIC upgrades.
Communicate work-related reception issues to the Reception Supervisor or designee.
Perform additional duties as assigned.
Attend OSHA training during initial employee orientation and complete an OSHA competency annually.
Work effectively with patients, teammates, business-office staff, and clinical-department staff.