Pediatric Medical Receptionist

316 Healthcare•Carrollton, GA

About The Position

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors and answers and transfers phone calls appropriately. Schedules, confirms, and reschedules appointments in person or by telephone to support patient satisfaction and provider time. Keeps appointments on schedule by completing check-in quickly and efficiently, updating patient demographics and insurance information as needed, confirming pharmacies and preferred laboratories, and taking patient chart pictures. Verifies insurance coverage and comforts patients by anticipating anxieties, answering questions, and maintaining reception and bathroom areas. Requests patient records from other facilities and scans documents into patient charts as needed. Records and updates financial information, records and collects patient deductibles, copayments, and coinsurance, and controls credit extended to patients. Maintains business-office inventory and equipment by checking stock, anticipating supply needs, sending orders to appropriate ordering personnel, and verifying receipt. Protects patient rights by maintaining confidentiality of medical, personal, and financial information. Follows policies and procedures, reports needed changes, and contributes to the team by completing other tasks as needed or requested.

Requirements

Multi-tasking
Flexibility
Telephone etiquette
Customer service
Time management
Organization
Attention to detail
Scheduling
Word processing
Professionalism
Quality focus

Responsibilities

Greet and assist patients and visitors.
Answer and transfer phone calls appropriately.
Schedule, confirm, and reschedule appointments in person or by telephone.
Complete patient check-in efficiently and keep appointments on schedule.
Update patient demographics, including consents, addresses, phone numbers, and insurance information.
Ensure pharmacies and preferred laboratories are up to date and take patient chart pictures.
Verify insurance coverage.
Answer patient questions and anticipate and address patient anxieties.
Maintain reception and bathroom areas.
Request patient records from other facilities as needed.
Scan documents into patient charts as needed.
Record and update financial information and collect patient deductibles, copayments, and coinsurance.
Control credit extended to patients.
Check business-office inventory, anticipate supply needs, send supply orders to appropriate ordering personnel, and verify receipt of supplies.
Maintain confidentiality of medical, personal, and financial information.
Follow policies and procedures and report needed changes.
Complete other tasks as needed or requested.