Front Desk Receptionist – Pediatric Therapy (Part-Time)

Carolina Pediatric Therapy•Asheville, NC

5h•$17 - $20•Onsite

About The Position

Carolina Pediatric Therapy is hiring a part-time Front Desk Receptionist for its South Asheville clinic. The receptionist helps children and families feel welcome from the moment they arrive and keeps clinic operations running smoothly. The role is scheduled for 20–30 hours per week, mostly on weekday afternoons, and pays $17–$20 per hour based on experience. The stated start timing is as soon as possible. The receptionist greets children and caregivers, supports check-in and payment procedures, keeps the waiting area inviting, and helps families with paperwork and insurance information. The role also supports new families through their first visit, helps them book therapy appointments, and contacts families about reminders, cancellations, missed visits, and waitlist openings. Additional clinic support includes opening and closing the clinic, maintaining and stocking shared spaces and treatment rooms, counting and reordering supplies, cleaning and sanitizing toys and shared spaces, and assisting the central scheduling team and therapists with scheduling and quick tasks. Paid training is provided for the scheduling system and other role-related tasks.

Requirements

High school diploma or equivalent.
At least one year of experience in a people-facing job.
A warm, patient manner with children and families, including on difficult days.
Comfort with computers and the ability to learn new systems.
Organized and dependable, with reliable weekday afternoon availability.
Ability to keep private information confidential.
Ability to stand and walk for much of a shift and lift up to 25 pounds.
Willingness to complete a background check.

Nice To Haves

Medical, dental, or therapy office experience.
Knowledge of insurance or NC Medicaid.
Spanish or another language spoken by the clinic’s families; Spanish is described as a significant advantage but is not required.
Experience with children, including children with special needs.

Responsibilities

Greet children and caregivers by name, help them check in, and notify their therapist when they arrive.
Keep the waiting area clean, calm, and inviting.
Help families with forms, insurance cards, and copays.
Listen to families’ concerns and help find a solution.
Say goodbye to families at the end of each visit and ensure the next visit is scheduled.
Prepare paperwork and insurance information before a child’s first visit.
Add new children’s names to the welcome board, provide welcome gifts, give families a short clinic tour, and explain what to expect.
Book new families’ first therapy visits before they leave.
Make personal reminder calls to new families.
Contact families on the same day when they cancel or miss a visit to help rebook and see how the clinic can help.
Offer open appointment slots to families on the waitlist.
Open and close the clinic using daily checklists.
Keep treatment rooms, restrooms, and the waiting area stocked and tidy.
Count supplies weekly and reorder before they run out.
Clean and sanitize toys and shared spaces.
Support the central scheduling team and therapists with scheduling and quick tasks.