Front Desk Receptionist - Part Time

National Vision•Akron, OH

15h

About The Position

America's Best is part of National Vision, a large optical retailer with more than 1,000 stores. The Front Desk Receptionist greets and welcomes customers, keeps patient records organized, helps schedules flow smoothly, and provides prompt, courteous service in person and by phone. The role supports store operations while following safety protocols and National Vision procedures.

Requirements

Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process and understand managed care plans, obtaining document information from insurance companies as needed.
Provide customers with basic and accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull files for the following day's appointments.
Check order status and notify customers when orders arrive or are delayed.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.