Front Desk Receptionist - Part-Time

Michigan Orthopaedic Surgeons•Southfield, MI

About The Position

The Front Desk Receptionist is the first point of contact for patients and visitors and manages administrative and customer service tasks to support a seamless front desk operation. The role helps create a positive patient experience and support the team, requiring strong organizational skills, attention to detail, and the ability to handle sensitive information confidentially. The receptionist performs patient check-ins and check-outs, updates patient status, answers phones, collects payments, verifies and scans patient information, and tracks activity in the Electronic Medical Record. The position also involves scheduling return appointments, completing forms, maintaining a positive demeanor, and complying with applicable laws and confidentiality requirements.

Requirements

High school diploma or general education degree (GED).
Two years of customer service experience.
Strong organizational skills and attention to detail.
Ability to manage sensitive information confidentially.

Nice To Haves

One year of experience in a medical setting.

Responsibilities

Maintain a high standard of customer service while checking in patients, providing status updates, and answering phones.
Interview patients or their representatives to obtain and record personal, emergency contact, attending physician, and payment-responsibility information.
Verify, update, and scan information for new and returning patients.
Track patient activity in the Electronic Medical Record, collect copayments, and ensure forms are completed.
Complete patient check-out, collect outstanding balances, provide correspondence from practices, and schedule return appointments.
Enter patient admitting information into the computer and collect copayments or payments on account.
Maintain a positive demeanor with patients, peers, supervisors, and physicians, including when receiving feedback or direction.
Stay informed about and comply with applicable state and federal laws, including HIPAA, OSHA, and FLSA.
Maintain strict confidentiality.
Perform other duties as assigned.