Peak Time Floating FSR (Teller)

QNB Bank•Quakertown, PA

11d

About The Position

The Peak Time Floating Financial Service Representative (Teller) supports QNB branches based on staffing needs, with primary work locations at DTO, CSO, CBO, and UPV. The schedule is Monday through Friday from 10:00 a.m. to 3:00 p.m., with various weekends as needed. The position may require travel between branches and work at any branch location. The role provides courteous, confidential, professional, prompt, efficient, and accurate customer service while processing transactions. It models Q2 Service and Sales programs, builds customer relationships, cross-sells deposit and loan products, and refers customers to appropriate personnel or departments. The employee performs paying and receiving teller functions, balances the cash drawer, maintains strong QNB product knowledge, supports service, sales, referral, and product campaigns, and completes compliance training. Additional job-related duties may be assigned.

Requirements

Successful experience working with customers and co-workers.
Complete basic FSR training and new accounts training within the first six months of employment.
Ability to lift and maneuver 25–50-pound coin bags.
Communication skills that support QNB sales efforts, including identifying and fulfilling customers’ current and future needs.
Basic reading, writing, and arithmetic skills.
High school completion, vocational training, or equivalent.
Adhere to government regulations, QNB policy, and established procedures for operational and security compliance.
Ability to travel between branches.
Ability to work weekends and overtime as requested.

Nice To Haves

Ability to operate an online teller terminal and standard office equipment, including an adding machine.
Keyboarding skills and comfort with standard computer applications such as Outlook, Word, and Excel.
Previous or current bank experience is desired but not required.

Responsibilities

Model Q2 Service and Sales programs with creativity and energy, meeting or exceeding goals and quality standards.
Represent QNB courteously, confidentially, and professionally, providing prompt, efficient, and accurate transaction service.
Build customer relationships through consultative selling and cross-selling.
Cross-sell deposit and loan products and refer customers to the appropriate person or department.
Perform paying and receiving teller functions accurately and balance the cash drawer at the end of the day.
Demonstrate proficiency in all aspects of the Financial Service Representative role.
Maintain strong QNB product knowledge and champion QNB Service and Sales, referral, and product campaigns.
Complete assigned compliance training in a timely manner and apply it to job duties.
Travel between branches and work at any branch location as staffing needs require.
Assume additional job-related duties as requested.