PCP/Endo Business Specialist - East Los Angeles, CA

Boehringer Ingelheim • La Canada Flintridge, CA

8d • $117,800 - $192,000 • Onsite

About The Position

The PCP/Endo Business Specialist develops and implements plans to maximize net sales of Boehringer Ingelheim (BIPI) and co-promoted diabetes products, consistent with commercial leadership direction and company guidelines, policies, and directives. The specialist works with targeted healthcare providers and community hospitals, and may also work with teaching, federal, and military hospitals, managed healthcare facilities, group purchasing organizations, and integrated delivery networks.

The role involves executing brand strategies, influencing healthcare professionals, building customer relationships, and coordinating customer engagement through personal and non-personal channels. The specialist analyzes territory and market information, manages resources and programs, collaborates with internal teams and co-promotion partners, and conducts all business in accordance with applicable regulations and company policies. The position requires at least 40 hours per week, self-directed work, travel within the territory, and flexibility to accommodate physician schedules and evening speaker programs. Remote customer engagement and compliant presentations through video, phone, and digital media are also part of the role.

The posting describes standard and external versions of the position. The standard version requires at least two years of relevant successful sales and/or marketing experience; the external version requires at least five years. A bachelor's degree is preferred for both. The employee must be eligible and authorized under applicable U.S. Export Laws to work for the company and receive technology required for the position.

Requirements

• For the standard PCP/Endo Business Specialist version: at least two years of successful sales and/or marketing experience in the pharmaceutical or healthcare industry, pharmacy, B2B, customer engagement services, or equivalent.
• For the external PCP/Endo Business Specialist version: at least five years of successful sales and/or marketing experience in the pharmaceutical or healthcare industry, pharmacy, B2B, customer engagement services, or equivalent.
• History of successful performance.
• Meets expectations for the key competencies required for the role.
• Proficiency in Excel, Word, Outlook, and database applications.
• Ability to travel, which may include overnight travel.
• Reside in the territory geography or be willing to relocate, subject to exceptions granted by senior sales leadership.
• Valid driver's license and acceptable driving record.
• Authorization and ability to drive a company-leased vehicle or authorized rental vehicle.
• Ability to work at least 40 hours per week, with morning and evening flexibility as needed for physician schedules and evening speaker programs, and to function in a self-directed work environment.
• Ability to learn and retain complex material, pass tests demonstrating product and disease-related knowledge, and deliver clear, effective, accurate verbal content to physicians in compliance with regulatory requirements.
• Proficiency in remote customer engagement using video conferencing platforms and ability to deliver compliant presentations using video, phone, and digital media applications.
• Ability to work with diverse groups, interact with medical practitioners and business partners, and manage stress and conflict associated with gaining physician access in a competitive environment.
• Ability to meet the stated visual requirement to pass the state motor vehicle vision requirement.
• Eligibility and authorization under applicable U.S. Export Laws to be employed by the company and to receive technology required for the position.
• Ability to perform the described physical demands, including daily territory travel, walking, stairs, bending, lifting pharmaceutical materials above head height, and intermittent repetitive lifting up to 40 pounds.

Nice To Haves

• Bachelor's degree from an accredited institution is preferred.
• Experience in the diabetes therapeutic area is preferred.

Responsibilities

• Develop and implement plans to maximize net sales of BIPI and co-promoted diabetes products in alignment with commercial leadership direction and company guidelines, policies, and directives.
• Use product knowledge and selling skills to influence targeted healthcare professionals to support BIPI-promoted diabetes products and execute brand strategies and sales and marketing messages.
• Establish and maintain effective communication, cooperation, and coordination with co-promotion partners and BIPI employees.
• Prepare pre-call plans, build discussions around customer needs and opportunities, develop customer networks, follow up accurately and promptly, and foster trust with customers.
• Use BIPI sales training techniques to support customer decision-making and coordinate healthcare provider engagement through personal and non-personal channels based on customer preferences.
• Identify top customer plans and discuss payer environments, co-pays, and formulary access; work with Managed Care Area Managers and extended teams to support products on MCO formularies and pull through MCO decisions.
• Deliver the continuation-of-care model, including discharge protocols, treatment algorithms, and disease management.
• Analyze qualitative and quantitative territory information and local market conditions to optimize territory plans and customer calls.
• Plan and allocate resources, including samples, co-pay cards, speaker-program funds, and in-office meal funds; adjust implementation plans and leverage opportunities aligned with territory and brand tactics.
• Use supporting analysis tools to plan activities, report and monitor resource utilization, maintain account and customer records, complete administrative responsibilities, and complete required sales training.
• Identify thought leaders, innovators, and advocates; work with trained speakers; provide feedback and follow-up to speakers and attendees; build advocate and customer networks; develop speakers and thought leaders; and manage programs and budgets within standards.
• Collaborate with customer-facing roles, including account and medical teams, to meet customer needs and net sales objectives, including as account ownership transitions from traditional to account-based models.
• Conduct company business in compliance with applicable regulations and company policies and procedures; promptly report observed violations and maintain high ethical and professional standards.
• Travel throughout the territory to visit office buildings, hospitals, and clinics, and travel overnight periodically for training and meetings.
• Engage customers remotely using video conferencing, phone, and digital media, delivering clear and compliant presentations and building relationships that support live and virtual engagement.

Benefits

• Competitive compensation and benefit programs.
• The position may be eligible for a role-specific discretionary bonus, relocation, and/or other compensation elements.
• The company describes support for a healthy working environment, meaningful work, mobility, networking, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level