PC Technician

SAIC•Tampa, FL

2h•Onsite

About The Position

SAIC is seeking a PC Technician to support the Special Operations Command Information Technology Enterprise Contract (SITEC) at SOCOM Headquarters at MacDill AFB in Tampa, Florida. The position provides direct Tier I–II technical support throughout the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. The technician supports USSOCOM personnel by troubleshooting hardware, software, connectivity, and access issues, including complex issues, and works with other IT teams and service providers to maintain seamless IT operations. SITEC provides operations and maintenance services to USSOCOM, its component commands, theater special operations commands, and deployed forces. These services include maintaining network operations and infrastructure, supporting end users and common devices, managing configurations, changes, licenses, and assets, conducting training, and performing install, move, add, and change services. The environment supports a mission operating around the globe 24x7x365.

Requirements

High school diploma and six years of experience, an AA/AS degree and four years of experience, or a bachelor's degree and two years of experience.
At least one year of previous experience working as a PC Technician or Help Desk professional.
Demonstrated ability to communicate exceptionally well orally and in writing.
Positive customer service attitude.
Active TS/SCI security clearance and ability to maintain it.
U.S. citizenship.
DoW 8140 compliance under Work Role Code 411 – Technical Support Specialist – Intermediate level or higher.

Responsibilities

Troubleshoot and proactively resolve technical issues.
Respond to requests for technical support and provide recommendations for technical support.
Provide technical problem-solving for customer support of databases.
Install, configure, and maintain desktop and laptop PCs, mobile devices, and peripherals such as printers.
Install and configure application and operating system software and upgrades.
Troubleshoot and repair hardware and network connectivity issues.
Remove old equipment and perform data migration to new machines.
Maintain an inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure new equipment is installed and ready to operate on schedule.
Analyze and make recommendations for hardware and software standardization.
Provide direct Tier I–II technical support for services, devices, applications, connectivity, and end-user environments.
Troubleshoot end-user device hardware/software, connectivity, and access issues, including complex issues.