PC & Media Technician

Benedictine University•Lisle, IL

8d•Onsite

About The Position

The PC & Media Technician provides campus-wide IT technical support, including audiovisual technology, to faculty, staff, and students. The role includes general IT troubleshooting, hardware and software maintenance, classroom technology support, desk-side computer repair, equipment moves, and support for smart classrooms, multimedia setups, and campus events. The position is based at Benedictine University's Lisle Campus and is full-time and benefit eligible, with a listed salary of $19.23 per hour. The technician receives and fulfills support requests, maintains hardware and software, provides walk-up Help Desk support, tracks assets, and coordinates outsourced equipment repairs. The role also sets up and operates AV and IT equipment for campus and off-campus events, schedules video and conference calls, and works with event organizers to meet technical requirements. Customer service, professionalism, punctuality, reliability, flexibility, and collaboration with IT colleagues and student workers are important aspects of the position. The work is generally performed in office conditions, with physical activity involved in moving technology equipment around campus. The employee may occasionally operate a university cart or vehicle and may occasionally cover weekend or non-prime-shift hours. University-specific and OSHA-related training is required.

Requirements

High school graduate or GED required.
Demonstrable computer troubleshooting skills.
Strong proficiency in MS Windows and Microsoft 365.
Excellent communication, customer service, and interpersonal or human-relations skills.
Ability to work with a diverse workforce and user base.
Excellent organizational and analytical skills.
Ability to be punctual, reliable, and flexible to work extended or modified hours.
Ability to meet the physical requirements, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving up to 50 pounds.
Follow campus-specific pandemic protocols.
Complete required University-specific and OSHA-related training.

Nice To Haves

Bachelor's degree.
Previous IT support experience, including customer service and hardware and software installation and configuration.
Experience with MacOS and iOS.
CompTIA A+ certification.

Responsibilities

Receive, prioritize, schedule, and fulfill Help Desk requests for hardware, software, network, and media support in offices, labs, and classrooms.
Maintain and support hardware, software, smart classroom media devices, and presentation equipment.
Staff the University's walk-up Help Desk as needed, provide in-person support, answer or make calls, reply to email, and respond to assigned Help Desk tickets.
Assist with tracking and updating hardware and software asset inventory.
Coordinate outsourced repairs for IT and AV equipment, including computers, AV equipment, and printers.
Set up and operate AV and IT equipment for programs, events, seminars, board meetings, and other special events on or off campus.
Schedule and set up web video conferences and conference calls for large events as needed.
Manage event requests and attend 4-2-1 meetings to ensure event requirements and setups are addressed.
Develop creative resolutions to current and anticipated challenges using existing technology, new technology, and new applications of technology already deployed by the University.
Provide professional customer service to users.
Mentor student workers when assigned to the same tasks.
Assist other IT staff with special project implementations.
Complete required University-specific and OSHA-related training.