PC Technician I

IBOC•San Antonio, TX

1d•Onsite

About The Position

The Computer Technician installs, configures, tests, maintains, monitors, and troubleshoots end-user workstation hardware and peripheral devices. The role also supports associated workstation software when required, resolves complex PC problems, and implements corrective hardware solutions, including off-site repair as needed. The technician responds to user requests and maintains equipment inventories and deployment stock. Additional duties include monitoring PC performance, preparing performance statistics and reports, installing customized configurations and software, imaging PC hardware, and researching computer products for procurement and development efforts. The position also supports remote devices such as iPhones, iPads, and laptops; maintains laptop encryption and security; performs preventative maintenance on Instant Issue Printers and health checks in branches; and maintains applicable service-level agreements for the department ticket queue. Travel within the market and to other markets, including overnight stays, may be required. The role is in-office and full-time.

Requirements

High school diploma or GED.
Technical skill, expertise, and ability.
Skills in active learning, active listening, complex problem solving, coordination, critical thinking, learning strategies, and time management.

Nice To Haves

Associate’s degree, bachelor’s degree, or technical certification in a work-related field.

Responsibilities

Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware and peripheral devices.
Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software where required.
Perform on-site analysis, diagnosis, and resolution of complex PC problems and implement corrective hardware solutions, including off-site repair as needed.
Receive and respond to incoming calls, pages, and emails regarding PC or hardware problems.
Develop and maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Monitor and test PC performance and provide performance statistics and reports.
Install and test customized configurations based on various platforms and operating systems.
Research computer products in support of PC procurement and development efforts.
Install software and image PC hardware as needed.
Maintain, order, and set up remote devices such as iPhones, iPads, and laptops.
Travel within the market and to other markets as needed, including overnight stays.
Maintain applicable service-level agreements pertaining to the department ticket queue.
Maintain laptop encryption and security.
Maintain proper stock levels of standard devices ready for deployment.
Perform preventative maintenance on Instant Issue Printers.
Perform health checks in all branches.
Further technical knowledge through self-study and pursue industry-standard certifications.