PC Technician

OMNI FAMILY HEALTH•Shafter, CA

23h•$28 - $32

About The Position

The PC Technician performs Level II support for computer hardware, software, and peripheral-device issues and service requests from end users. Under the direction of the Senior Helpdesk Technician, the role also supports the operation and implementation of enterprise computer systems and peripherals. The technician monitors helpdesk requests, troubleshoots and resolves issues, installs and configures equipment, maintains workstations, and provides user instruction and documentation. The position requires independent work as well as collaboration with colleagues, timely completion of work orders and tickets, compliance with security and privacy requirements, and travel between clinics and the Corporate office as required. After-hours support may be needed.

Requirements

High school diploma or equivalent.
Two years of cumulative full-time experience in a computer helpdesk and/or PC technician role, providing technology support to a variety of end users.
Ability to diagnose and troubleshoot software and hardware problems by telephone and in person.
Ability to use remote logins and manage multiple priorities and tickets simultaneously.
Ability to use knowledge-base information and problem-analysis workflows to resolve issues.
Ability to coordinate and process call-tracking requests and knowledge-base entries.
Ability to assess software-system details for documentation and training purposes.
Ability to instruct users in computer equipment and operating procedures.
Ability to operate a computer and related peripheral equipment.
Effective oral and written communication skills.
Ability to establish and maintain cooperative working relationships.
Knowledge of helpdesk and PC support principles; personal computer hardware, software, and peripherals; Active Directory and networking fundamentals; customer service principles; and documentation, record-keeping, storage, and retrieval practices.
Ability to apply knowledge of computer hardware and software, provide technical support through a service desk, respond to requests promptly, troubleshoot and resolve computer-related problems, perform installations, follow written and oral instructions, learn new concepts and technologies, and maintain good customer service and cooperative work relationships.
Proficiency with Microsoft Office Suite.
Valid California driver's license.
Ability to travel between clinics and the Corporate office as required.

Nice To Haves

A+ or Microsoft Certified Professional (MCP) certification.

Responsibilities

Provide second-level technical support to internal and external customers for computer hardware, peripherals, and software.
Troubleshoot and identify problems, resolve them promptly, and follow up with users to confirm resolution.
Monitor helpdesk requests; service work orders; install and configure computer equipment; escalate urgent issues or refer problems to appropriate staff; and inform the supervisor of recurring problems.
Provide telephone and hands-on instruction to users on standard desktop applications used by Omni Family Health.
Operate and troubleshoot peripheral devices, including printers, scanners, copiers, and audiovisual equipment.
Identify and resolve hardware problems and coordinate warranty replacements with vendors as needed.
Perform workstation installations, inventory, and re-imaging.
Complete work orders and helpdesk tickets in a timely manner.
Work independently and as part of a team to complete projects and meet timelines.
Create and maintain knowledge-base entries.
Perform routine preventive maintenance on computers and peripheral equipment, including cleaning printers and scanners.
Provide hardware support for networked and mobile peripheral devices, including minor repairs, configuration, and replacement of defective peripherals.
Design, write, and produce software-system documentation for training sessions and user reference manuals.
Keep current with system and operating-system information changes and updates.
Comply with OFH security policies and industry best practices; assist helpdesk staff with answering phones as required.
Provide after-hours support as needed.
Perform other job-related work as required.
Comply with HIPAA requirements and treat patient information as confidential.
Ensure compliance with local, state, and federal regulations.
Participate in quality assessment and quality improvement activities.
Learn and use the Electronic Health Record and Electronic Practice System and applicable components, including NextGen, PMS, and QSI.
Participate in the Patient Centered Health Home Model at Omni Family Health.
Travel between clinics and the Corporate office as required.
Promote and support the OFH mission statement.