PC Technician I

IBC•San Antonio, TX

3d•Onsite

About The Position

The PC Technician I is responsible for installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstation hardware and peripheral devices. The role also supports associated workstation software where required, performs on-site analysis and resolution of complex PC issues, and implements hardware corrections, including off-site repairs as needed. The technician maintains equipment inventory and ensures standard devices are stocked and ready for deployment. The position provides support for PCs and remote devices, including iPhones, iPads, and laptops; assists with PC procurement research; and handles imaging, software installation, encryption, and security. The technician maintains department ticket service-level agreements, performs preventive maintenance on Instant Issue Printers, and conducts health checks in branches. Travel within the market and to other markets, including overnight stays, may be required. The position is full time and in office.

Requirements

High school diploma or GED.
High level of technical skill and expertise.
Skills in active learning, active listening, complex problem solving, coordination, critical thinking, learning strategies, and time management.

Nice To Haves

Associate’s degree, bachelor’s degree, or technical certification in a work-related field.

Responsibilities

Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware and peripheral devices.
Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software where required.
Perform on-site analysis, diagnosis, and resolution of complex PC problems, implementing corrective hardware solutions and arranging off-site repair as needed.
Receive and respond to incoming calls, pages, and emails regarding PC and hardware problems.
Develop and maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Monitor and test PC performance and provide performance statistics and reports.
Install and test customized configurations based on various platforms and operating systems.
Research computer products in support of PC procurement and development efforts.
Install software and image PC hardware as needed.
Maintain, order, and set up remote devices such as iPhones, iPads, and laptops.
Travel within the market and to other markets as needed, including overnight stays.
Maintain applicable service-level agreements for the department ticket queue.
Manage laptop encryption and security.
Maintain appropriate stock levels of standard devices ready for deployment.
Perform preventive maintenance on Instant Issue Printers.
Perform health checks in all branches.
Further technical knowledge through self-study and pursue industry-standard certifications.