PC Technician

Tohono O'odham Nation Healthcare•Sells, AZ

About The Position

Under general supervision, investigates and resolves software and hardware problems reported by computer users. Installs, modifies, and repairs personal computer hardware and software; provides computer support, technical assistance, and training to system users. Work is normally reviewed upon completion, with occasional spot checks during the process, to ensure accuracy, timeliness, and compliance with established standards. Major work tasks are covered by instructions or procedures, and unusual situations are referred to a supervisor. The position may require temporary relocation to other TONHC facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center.

Requirements

Associate's degree in Computer Science or Information Systems and three years of work experience in computer science, or an equivalent combination of training, education, and work experience that demonstrates the ability to perform the duties.
Must possess Comp TIA A+ Certification.
Knowledge of Tohono O'odham culture, customs, and traditions.
Knowledge of computer science and computer programming.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements.
Skill in system troubleshooting and problem-solving.
Skill in operating word-processing, spreadsheet, and database software programs.
Skill in reviewing and analyzing complex technical manuals or journals.
Skill in providing superior customer service to external and internal customers.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to exercise independent judgment.
Ability to establish and maintain positive and effective working relationships with employees and the general public.
Ability to maintain privileged confidential information.
Ability to work independently and meet strict timelines.
Ability to travel throughout the internal and external boundaries of the Tohono O'odham Nation.
Ability to work extended hours and various work schedules.
Upon recommendation for hire, a criminal background check is required, including a 39-month Motor Vehicle Record.
May be required to possess and maintain a valid driver's license, with no DUIs or major traffic citations within the last three years.
If required to operate program vehicles, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit.
Depending on department needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham Language and English as a condition of employment.

Responsibilities

Answer calls, interview users to collect information about problems, and guide users through diagnostic procedures to determine the source of errors.
Determine whether problems are caused by hardware, such as modems, printers, cables, or telephones, or by software issues.
Log and track calls using a problem management database and maintain history records and related problem documentation.
Prepare standard statistical reports, such as help desk incident reports.
Analyze and evaluate incident reports and recommend ways to reduce the help line incident rate.
Install, or assist service personnel in installing, hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Load specified software packages, such as operating systems, word-processing programs, and spreadsheet programs, onto computers.
Enter commands and observe system functions to verify correct system operation.
Instruct users in the use of equipment, software, and manuals; schedule training courses for staff and end users as needed.
Repair, troubleshoot, maintain, and monitor networks, internet or intranet sites, email, and other systems.
Survey the market for user-friendly hardware and software products to meet information systems requirements.
Replace defective or inadequate software packages.
Maintain technical knowledge by attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; and participating in professional societies.
Perform other job-related duties as assigned and contribute to a team effort.