PC Technician

OMNI FAMILY HEALTH•Bakersfield, CA

2d•$28 - $32

About The Position

The PC Technician provides Level II support for computer hardware, software, and peripheral devices, responding to technical problems and service requests submitted by end users through the help desk by telephone or electronically. Under the direction of the Senior Helpdesk Technician, the role also assists with operating and implementing enterprise computer systems and peripherals. The technician diagnoses and resolves issues, installs and configures equipment, supports users, maintains service records and documentation, and helps ensure compliance with security policies and applicable regulations. The position requires travel between clinics and the Corporate office as needed and may involve after-hours support.

Requirements

High school diploma or equivalent.
Two years of cumulative full-time experience in a computer help desk and/or PC technician role providing hardware and software support to a variety of end users.
Ability to diagnose and troubleshoot software and hardware problems by telephone and in person.
Ability to use remote logins and manage multiple priorities and tickets simultaneously.
Ability to use knowledge-base information and problem-analysis flows to resolve issues.
Ability to coordinate and process call-tracking requests and knowledge-base entries.
Ability to assess software-system details for documentation and training purposes.
Ability to instruct users in computer equipment and operating procedures.
Ability to operate a computer and related peripheral equipment.
Effective oral and written communication skills and ability to establish and maintain cooperative working relationships.
Knowledge of help desk and PC support principles; personal computer hardware, software, and peripherals; Active Directory and networking fundamentals; customer service principles; and documentation, recordkeeping, storage, and retrieval practices.
Ability to apply knowledge of PC hardware and software, provide service-desk technical support, respond to user requests promptly, troubleshoot and resolve computer-related problems, perform installations, follow written and oral instructions, and learn new concepts and technologies.
Proficiency with Microsoft Office suite.
Valid California driver's license.
Ability to travel between clinics and the Corporate office as required.

Nice To Haves

A+ certification or Microsoft Certified Professional (MCP) certification.

Responsibilities

Provide second-level technical support to internal and external customers for computer hardware, peripherals, and software.
Troubleshoot issues promptly, resolve problems, and follow up with users to confirm resolution.
Monitor the help desk system, service work orders and tickets, install and configure computer equipment, escalate urgent issues, refer reports to appropriate staff, and inform the supervisor about recurring problems.
Provide telephone and in-person instruction on standard desktop applications used by Omni Family Health.
Operate and troubleshoot peripheral devices, including printers, scanners, copiers, and audiovisual equipment.
Identify and resolve hardware problems and coordinate warranty replacements with vendors as needed.
Perform workstation installations, inventory, and re-imaging.
Complete work orders and help desk tickets in a timely manner.
Work independently and as part of a team to complete projects and meet timelines.
Create and maintain knowledge-base entries.
Perform routine preventive maintenance on computers and peripheral equipment, including cleaning devices.
Provide hardware support for networked peripherals and mobile devices, including minor repairs, configuration, and replacement of defective peripherals.
Create documentation for software systems for training sessions and user desk-reference manuals.
Stay current with system and operating-system changes and updates.
Comply with OFH security policies and industry best practices; assist help desk staff with answering phones as required.
Provide after-hours support as needed.
Perform other job-related work as required.
Comply with HIPAA requirements and treat patient information as confidential.
Ensure compliance with local, state, and federal regulations.
Participate in quality assessment and quality improvement activities.
Learn and use the Electronic Health Record and Electronic Practice System and applicable components, including NextGen, PMS, and QSI.
Participate in the Patient Centered Health Home Model at Omni Family Health.
Promote and support the OFH mission statement.
Travel between clinics and the Corporate office as required.