PC/Network Technician

Chestnut Hill College•Philadelphia, PA

About The Position

Chestnut Hill College is seeking a dedicated and proactive PC/Network Technician to join its Information Technology Team. This campus-wide role supports PCs and network systems through staging, installation, maintenance, upgrades, and repairs of computers and related equipment. The technician works closely with faculty, staff, and students to help maintain a reliable and responsive technology environment that supports the College’s mission. The role is in the Academic Computing department and reports to the Helpdesk Manager.

Requirements

Two years of experience in education or a related IT field.
A+ and/or Microsoft certifications.

Responsibilities

Install, troubleshoot, replace, and repair desktop computer systems and peripherals.
Create, add, and remove users in Active Directory and Microsoft 365 environments.
Install, uninstall, and configure hardware drivers, applications, and utility software.
Install, troubleshoot, and configure Windows 10, Windows 11, and Server Active Directory.
Connect and disconnect network connections at desktops and in wiring closets.
Monitor voicemail and helpdesk email, keep the helpdesk task list up to date, and respond promptly to helpdesk requests.
Maintain records of solutions to issues that have been addressed.
Assist students in labs when needed.
Make use of work-study students as appropriate.
Repair and configure problematic software for students, including issues involving viruses, malware, and network configuration.
Assist with video production and audiovisual work when requested.
Maintain contacts with vendors and external technical support sources.
Keep records of work and provide reports when asked.
Be available by page throughout the shift.
Perform other tasks as assigned.