PC Network Support Technician 4
About The Position
Northrop Grumman’s CIDO Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. This is a full-time, on-site position at the company’s San Diego, California location; virtual and telecommuting options are not available because of the classified nature of the work. The role provides technical leadership and support for computers and associated networks, including coaching and coordinating a team of PC Network Support Technicians. The technician supports internal and external customers, coordinates with IT and security partners, works through ticket queues, and handles computer hardware, software, network, and telecommunications issues. The role requires compliance with security policies and processes, including support for classified systems and data spillage remediation. The position involves travel 10% of the time and lifting and moving equipment weighing up to 50 pounds.
Requirements
- High school diploma and 6 years of experience, an associate degree and 4 years of experience, or a bachelor’s degree and 2 years of experience.
- Ability to obtain and maintain a U.S. Government Secret security clearance.
- Experience with Microsoft Windows desktop operating systems, Active Directory, LAN/WAN networking, and Microsoft Office product suites.
- Meet U.S. Government 8140 requirements for a PC Network Support Technician 4, including Security+; candidates without a current Security+ certification must be able to obtain it within 6 months of hire as a condition of continued employment.
- Willingness to work full-time on-site at the San Diego, California campus.
- Ability to lift and move equipment weighing up to 50 pounds.
Nice To Haves
- Associate degree.
- 5 years of experience with IT-related hardware in a classified environment.
- Current hardware and/or software vendor certifications.
- Experience with remote administration and troubleshooting of desktop PCs using SCCM or PowerShell.
- Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients.
- Cross-platform operating system awareness, such as experience with two or more of Windows, Linux, Solaris, OSX, or UNIX.
- Experience with ticketing systems such as ServiceNow or JIRA.
Responsibilities
- Provide technical leadership and support for computers and associated networks, while coaching and coordinating a team of PC Network Support Technicians.
- Communicate effectively with customers and maintain high customer satisfaction while adhering to established policies.
- Coordinate with customers, the service desk, server administrators, network engineers, and IT/Cyber management.
- Collaborate with system administrators on complex technical issues and serve as an escalation point for problems requiring deeper operating system, server, or network expertise.
- Work through the ticket queue independently and apply service desk and IT Operations fundamentals.
- Provide technical support and network diagnostics; identify, isolate, and analyze problems using historical records.
- Resolve technical problems and answer customer queries by telephone regarding computer hardware, software, networks, and telecommunications systems.
- Use Active Directory or similar tools to create and unlock user and computer accounts and reset passwords in accordance with security policies and procedures.
- Maintain accurate hardware inventory records and update asset status when equipment is deployed, moved, repaired, or retired.
- Complete paperwork and other tasks required to satisfy security requirements for installation, maintenance, and retirement of PCs and related hardware and software.
- Work with Security to remediate classified or unclassified data spillage incidents.
- Participate in new installations, testing, and special projects as needed.
- Spend portions of the workday away from the desk supporting users and moving equipment.
- Raise issues requiring senior-level attention or involvement.
- Lift and move equipment weighing up to 50 pounds.
Benefits
- Flexible work arrangements
- Learning opportunities
- Friendly team environment
- Health insurance coverage
- Life and disability insurance
- Savings plan
- Company-paid holidays
- Paid time off for vacation and/or personal business
- 9/80 work schedule
- 401(k) matching program
- Potential overtime, shift differential, and discretionary bonus, depending on the position
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
