PC Network Support Tech 2/3
About The Position
Northrop Grumman’s CIDO Classified Solutions team is seeking a PC Network Support Technician to support information system lifecycle activities. This full-time position is on-site at the company’s Palmdale, California location; virtual and telecommute work are not available because of the classified nature of the work. Travel is 10% of the time, and relocation assistance is not available. A current DOD Secret clearance is required to start, and the selected candidate must be able to obtain and maintain access to Special Programs. The role provides customer-focused desktop and network support under supervision. Duties include managing support tickets, diagnosing and resolving hardware, software, network, and telecommunications issues, supporting account administration, relocating and installing equipment, maintaining asset records, and helping meet security requirements for classified systems. The position may be filled at Level 2 or Level 3, depending on qualifications.
Requirements
- Level 2: High school diploma or equivalent and 2 years of relevant experience, or an associate degree and no years of relevant experience.
- Level 3: High school diploma or equivalent and 4 years of relevant experience, an associate degree and 2 years of relevant experience, or a bachelor’s degree and no years of relevant experience.
- Security+ certification or higher.
- Current DOD Secret-level security clearance, at minimum, to be considered.
- Ability to obtain and maintain access to Special Programs as a condition of employment.
- Knowledge of Microsoft Windows desktop operating systems, Microsoft Office product suites, and remote deployment methods for Level 2; experience with these for Level 3.
- Willingness to work full-time on-site in Palmdale, California, with no virtual or telecommute option.
- Ability to travel 10% of the time.
- Ability to lift and move equipment weighing up to 50 pounds.
Nice To Haves
- Associate degree.
- Three years of experience with IT-related hardware in a classified environment.
- Active Top Secret clearance, SCI or SAP/SAR access, or a polygraph.
- Current hardware and/or software vendor certifications.
- Proficiency in remote administration and troubleshooting of desktop PCs using SCCM or PowerShell.
- Experience supporting a VMware VDI (Virtual Desktop Infrastructure) with thin clients.
- Experience with Active Directory and configuring user and computer accounts.
- Cross-platform operating system awareness, such as experience with two or more of Windows, Linux, Solaris, OSX, and UNIX.
- Knowledge of supporting a VMware VDI (Virtual Desktop Infrastructure).
- Familiarity with ticketing systems such as ServiceNow or JIRA.
Responsibilities
- Communicate effectively with customers, maintain a positive and patient approach, and support customer satisfaction while following established policies.
- Create and manage tickets for support incidents; review the ticket queue and ensure timely updates, accurate documentation, and resolution within established guidelines.
- Relocate workstations and associated equipment between campus buildings, installing and configuring equipment to minimize disruption.
- Perform basic diagnostics and identify, isolate, and analyze problems using historical records.
- Resolve technical problems and answer customer queries by telephone regarding computer hardware, software, networks, and telecommunications systems.
- Use Active Directory or similar tools to create and unlock user and computer accounts and perform password resets in accordance with security policies and procedures.
- Assist with paperwork and tasks required to meet security requirements; follow security regulations for installing, maintaining, and retiring PCs, and collaborate with Security on classified data spillage incidents.
- Maintain accurate hardware inventory records in the asset tracking system and update asset status when equipment is deployed, moved, repaired, or retired.
- Participate in new installations, testing, and special projects as needed.
- Support users and move equipment for significant portions of the workday, often away from the desk.
- Escalate issues requiring senior-level attention or involvement.
- Lift and move equipment weighing up to 50 pounds.
Benefits
- Flexible work arrangements
- Learning opportunities
- Friendly team environment
- Health insurance coverage
- Life and disability insurance
- Savings plan
- Company-paid holidays
- Paid time off (PTO) for vacation and/or personal business
- 401(k) matching program
- Potential eligibility for overtime, shift differential, and discretionary bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
