PC Support Technician

Old Colony YMCA•Brockton, MA

1d•$30 - $32

About The Position

The PC Support Technician provides end-user support for PC, printer, network, and mobile hardware and software, including access to file servers, email, and shared folders. The role supports the confidentiality and reliability of corporate data, proprietary information, and intellectual property, while demonstrating the values of caring, honesty, respect, and responsibility. The technician provides day-to-day remote and onsite user support, maintains PC hardware and software, works with third-party support and vendors, and applies measures to protect data. The position also maintains equipment inventory and an orderly server room, monitors developments in PC, networking, and communications technology, and assists IT leadership as needed. It has no supervisory or fiscal responsibilities and includes keeping the immediate office area neat and clean and participating in interdivisional assignments as assigned.

Requirements

Associate degree in Computer Science or a related field, or equivalent experience.
Thorough understanding of basic networking technologies, PC hardware, and Windows operating software.
Ability to understand users' needs and problems, develop solutions, and communicate effectively.
Ability to lift, transport, and install computer equipment and ancillary equipment as necessary.
Valid Massachusetts driver's license and ability to drive to multiple locations as required.

Nice To Haves

Broad knowledge of the YMCA philosophy, mission, and functions.

Responsibilities

Provide timely remote and onsite user support, including troubleshooting computers, password resets, file shares, internet and email issues, printer installation, malware or virus removal, site outages, and Wi-Fi issues.
Develop and implement solutions, prioritize support requests, and document and track work through completion in the ticketing system.
Maintain and troubleshoot PC hardware and software to ensure systems are functional and reliable.
Coordinate with third-party support providers and vendors.
Protect individual PC data using physical security, antivirus methods, and data backup and recovery techniques.
Maintain an inventory of computer equipment and parts, and keep the server room orderly and labeled.
Monitor industry developments and trends in PCs, networking, and communications hardware and software.
Assist the Director of IT, System Administrator, and CIO as needed.
Keep the immediate office area neat and clean.
Participate in interdivisional job assignments as assigned.
Demonstrate YMCA leadership competencies, including modeling the Y's values, supporting service and inclusion, communicating and collaborating effectively, supporting staff, managing work toward quality results, and adapting to change.