Dynamic PC Support

Worldwide TechServices • Champaign, IL

7d

About The Position

The Dynamic PC Support position performs repair tasks on a variety of client products and basic to moderately complex troubleshooting for desktop and laptop computers. The role may also support desk-side applications and infrastructure. It involves direct interaction with clients to address technical issues promptly and accurately. The technician travels to client locations and may have long-distance travel and occasional overnight assignments in other geographies.

Requirements

• Technical school certification or equivalent; typically requires 0–2 years of relevant experience.
• Knowledge of relevant software and hardware.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations and travel long distances, including occasional overnight assignments in other geographies.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to lift or move computer equipment weighing up to 50 pounds.
• Must own a basic repair tool kit.
• Maintain all required OEM certifications as directed by management.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all assigned service calls within the established service level agreement for each client.
• Meet customer service satisfaction criteria established in guidelines and policies.
• Complete administrative tasks associated with each call according to established policies and guidelines.
• Complete real-time reporting of calls according to established policies and guidelines.
• Follow established policies, guidelines, and documents related to successful service delivery for each client.
• Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and promptly.
• Understand and follow safety policies and guidelines.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed