Dynamic PC Support

Worldwide TechServices • Parkersburg, WV

2d

About The Position

Worldwide TechServices is seeking a Dynamic PC Support professional to perform repair tasks on a variety of client products. The role involves basic and moderately complex troubleshooting of desktop and laptop computers and may include support for desk-side applications and infrastructure. The employee interacts directly with clients to address technical issues in a timely and accurate manner. The position pays $17.00 per hour, with an additional incentive for each call closed.

Requirements

• Technical school certification or equivalent.
• 0–2 years of relevant experience.
• Knowledge of relevant software and hardware.
• Maintain required OEM certifications as directed by management.
• Ability to communicate with clients about technical issues.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to drive to client locations and long distances, with occasional overnight assignments in other geographies.
• Ability to lift or move computer equipment weighing up to 50 pounds.
• Must own a basic repair tool kit.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions professionally.
• Accept and deliver assigned service calls within the established service-level agreement for each client.
• Meet customer satisfaction criteria outlined in established guidelines and policies.
• Complete administrative tasks associated with each call according to established policies and guidelines.
• Complete real-time reporting of calls as documented in established policies and guidelines.
• Follow established policies, guidelines, and documents for successful service delivery to each client.
• Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and promptly.
• Understand and follow applicable safety policies and guidelines.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed