PC/LAN Technician

Syucan • El Cajon, CA

5d

About The Position

Provides technical support for casino, resort, and business computer systems. The role supports computer hardware and software, monitors backups and casino-related computer systems to help ensure database uptime and maintain disaster recovery readiness, and assists the IT Operations Manager with production services and assigned special projects. Duties may be added, deleted, or changed at Sycuan Management’s discretion.

Requirements

• CompTIA A+/N+ certification, and/or four years of IT experience, and/or an associate’s degree in IT or a related field.
• Working knowledge of intermediate to advanced PC hardware and software installation, troubleshooting, and diagnostics.
• Working knowledge of intermediate to advanced Microsoft Office troubleshooting and diagnostic techniques.
• Working knowledge of basic to intermediate network connectivity, routing and switching terminology, network cabling best practices, and interconnectivity solutions.
• Working knowledge of local and network printing services, connectivity, hardware maintenance, driver installation, and troubleshooting.
• Working knowledge of telecommunications service and support, voicemail creation, and maintenance.
• Basic working knowledge of Microsoft SQL terminology, ODBC connectivity techniques, and service-availability troubleshooting.
• Basic working knowledge of client/server application deployment and best practices.
• Working knowledge of InfoGenesis point-of-sale connectivity, installation, service, and troubleshooting.
• Basic to intermediate knowledge of Aristocrat Technologies Inc. slot accounting suite (Oasis) application installation, service, and support.
• Ability to communicate problems, resolutions, and instructions effectively to non-IT personnel and interact effectively with a diverse employee population.
• Excellent customer service skills and good to excellent oral and written communication skills in English.
• Ability to maintain confidentiality, objectivity, professionalism, and composure; attention to detail.
• Ability to appear for work on time, work any shift (24/7), understand and follow verbal and written directions, and accept constructive criticism.
• Ability to stand and walk for up to eight hours; bend, stoop, grasp, push, and pull; and lift up to 50 pounds.

Nice To Haves

• IT experience in a casino or gaming environment.
• Multilingual ability.

Responsibilities

• Answer help desk phone calls and provide technical support to computer users.
• Install PC hardware and software, configure PC workstations, and troubleshoot system failures.
• Monitor daily backups and casino-related computer systems to help ensure database uptime and maintain the disaster recovery strategy.
• Change daily backup tapes and make appropriate log entries.
• Assist the IT Operations Manager with administering production services and completing special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree