PC/LAN Technician

Sycuan • El Cajon, CA

6d

About The Position

Provides technical support for casino, resort, and business computer systems. The role supports computer hardware and software, maintains system and database availability, and assists IT Operations management with production services and special projects. Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management.

Requirements

• CompTIA A+/N+ certification, or four years of IT experience, or an Associate's Degree in IT or a related field.
• Working knowledge of intermediate-to-advanced PC hardware and software installation, troubleshooting, and diagnostics.
• Working knowledge of intermediate-to-advanced Microsoft Office troubleshooting and diagnostic techniques.
• Working knowledge of basic-to-intermediate network connectivity practices, routing and switching terminology, network cabling best practices, and interconnectivity solutions.
• Working knowledge of local and network printing services, connectivity, hardware maintenance, driver installation, and standard troubleshooting practices.
• Working knowledge of telephone service and support, voicemail creation, and maintenance techniques.
• Basic working knowledge of Microsoft SQL terminology, ODBC connectivity techniques, and service availability troubleshooting.
• Basic working knowledge of client/server application deployment and best practices.
• Working knowledge of InfoGenesis point-of-sale connectivity, installation, service, and troubleshooting.
• Basic-to-intermediate knowledge of Aristocrat Technologies Inc. slot accounting suite (Oasis) application installation, service, and support.
• Ability to communicate problems, resolutions, and instructions effectively to non-IT personnel and interact effectively with a diverse employee population.
• Excellent customer service skills and good-to-excellent oral and written communication skills in English.
• Ability to maintain confidentiality, objectivity, professionalism, and composure; attention to detail; punctuality; and ability to understand and follow verbal and written directions and accept constructive criticism.
• Ability to work any shift in a 24/7 operation.
• Ability to stand and walk for up to eight hours; bend, stoop, grasp, push, and pull; and lift up to 50 pounds.

Nice To Haves

• IT experience in a casino or gaming environment.
• Multilingual ability.

Responsibilities

• Answer incoming help desk calls and provide technical support to computer users.
• Install PC hardware and software, configure PC workstations, and troubleshoot system failures.
• Monitor daily backups and casino-related computer systems, change daily backup tapes, and make appropriate log entries to help ensure database uptime and maintain the disaster recovery strategy.
• Assist the IT Operations Manager by administering production services and completing assigned special projects.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree