LAN/PC Administrator

Seneca Foods•Janesville, WI

7d•Onsite

About The Position

Seneca Foods is seeking a LAN/PC Administrator to provide hands-on IT support for an assigned location or region, with additional support for users and IT initiatives across the organization as needed. The role maintains the reliable operation of end-user computing equipment, printers, mobile devices, local network connectivity, and related technology used in office, manufacturing, and warehouse environments. The administrator installs, configures, maintains, troubleshoots, and upgrades computers and peripherals; resolves hardware, software, and connectivity issues; manages help desk requests; and assists with technology deployments and projects. The position works closely with local employees, manufacturing and warehouse operations, and the broader IT organization. It requires independent work, effective prioritization and communication, and sound judgment about when to escalate issues. The position is based onsite at a primary location, with occasional travel to other company locations as needed. Infrequent extended air or long-distance driving travel may be required several times per year. Participation in an on-call rotation is required, and schedules may occasionally need to accommodate installations, upgrades, maintenance, or operational requirements outside normal business hours.

Requirements

Strong troubleshooting, analytical, and problem-solving skills.
Ability to configure, deploy, maintain, and troubleshoot computers and peripheral equipment in a business environment.
Working knowledge of Windows desktop operating systems, Microsoft Office applications, Windows Active Directory, and common business software.
Understanding of local area networking, TCP/IP, network connectivity, and common hardware and software issues.
Ability to prioritize multiple support requests and maintain accurate documentation.
Excellent verbal and written communication skills and ability to work effectively with employees at all levels of the organization.
Ability to work independently with minimal supervision and recognize when issues require escalation.
Strong organizational skills and a customer-service-oriented approach to technical support.
Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education, training, and practical experience.
Experience providing IT support and enterprise user management.
Proficiency with Microsoft Office applications and Windows desktop operating systems.
Experience with Microsoft Active Directory, DNS, DHCP, and other Windows domain services, including troubleshooting related connectivity and user access issues.
Experience installing, configuring, repairing, and troubleshooting PCs, printers, and other peripheral equipment.
Familiarity with network hardware, network protocols, connectivity troubleshooting, and basic LAN administration.
Ability to sit, walk, stand, and move between work areas; frequent lifting and carrying of equipment and other objects weighing up to 60 pounds; ability to install, move, and troubleshoot IT equipment in office, manufacturing, and warehouse settings.
Ability to work onsite at the primary location, travel occasionally to other company locations, participate in an on-call rotation, and occasionally accommodate work outside normal business hours.

Nice To Haves

Experience supporting warehouse, manufacturing, or mobile computing environments.
Familiarity with mobile devices, barcode scanners, label printers, and Warehouse Management Systems.
Microsoft certifications or prior MCSE certification experience.

Responsibilities

Provide hands-on and remote support for Windows computers, laptops, printers, scanners, mobile devices, peripherals, and business applications.
Install, configure, repair, replace, and upgrade PCs and peripheral equipment; prepare and deploy equipment according to company standards.
Respond to service requests and incidents, prioritize work by business impact, document troubleshooting and resolutions, and maintain accurate ticket records.
Troubleshoot Windows client operating systems, Microsoft Office applications, user access, Active Directory accounts, and related domain services.
Diagnose and troubleshoot LAN connectivity, network access, cabling, and related issues; perform authorized routine local network administration and escalate complex infrastructure issues.
Support PCs, printers, barcode scanners, mobile devices, and other technology used in manufacturing, shipping, receiving, and warehouse operations, including equipment supporting the Warehouse Management System.
Assist with PC hardware refreshes, operating system upgrades, software deployments, equipment replacements, and IT asset inventory and tracking.
Assist with installation, deployment, testing, and upgrades of technology at assigned locations and other company facilities as needed.
Investigate and resolve issues within the position's scope; escalate complex server, network, application, or enterprise infrastructure problems with clear documentation of troubleshooting performed.
Follow and assist in enforcing company IT policies, security requirements, equipment standards, and established procedures.
Coordinate with IT vendors and service providers for troubleshooting, repairs, installations, and equipment deployments.
Perform other IT-related duties and assist with organizational technology initiatives as assigned.