LAN Administrator Intermediate

State of Indiana•Indianapolis, IN

3d•Onsite

About The Position

The LAN Administrator Intermediate provides desktop support for the Indiana Office of Technology and partner agencies at the Indiana Government Center and surrounding downtown Indianapolis area. The role performs advanced technical duties to support, install, and maintain computers, peripherals, and standardized software. It may involve transporting equipment in a personal vehicle, with mileage reimbursement. The position supports device deployment, inventory, warranty service, and troubleshooting, and coordinates with internal support teams and agency personnel. It may also provide backup to the LAN Administrator Manager. The job profile notes that duties may change or additional responsibilities may be assigned. This position is exempt from overtime compensation; employees may work more than 75 hours per pay period without additional compensation and must report at least 75 hours of work and/or paid leave per pay period to receive their base biweekly salary.

Requirements

Specialized knowledge of network operating systems, designs, and protocols.
Specialized knowledge of local area network concepts.
Advanced knowledge of computer programming, including computer languages, database design, work process charting, and program testing.
Specialized knowledge of technology equipment, including operating characteristics and limitations.
Working knowledge of operating systems and networking protocols.
Working knowledge of distributed systems management software.
Ability to read and understand complicated technical manuals on hardware, software, LAN design, and administration.
Effective communication skills.
Ability to perform essential functions with or without reasonable accommodation.
At least 3 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered; a degree is not required.

Responsibilities

Install Windows operating systems, software applications, and Microsoft updates on devices.
Process and update job orders in the inventory database to maintain accuracy.
Return devices to stock for redeployment and remove devices from Active Directory to update billing records.
Transport, receive, and ship devices to office locations throughout Indiana while maintaining inventory database records.
Maintain the loaner pool, immediate response pool, and vaccination center equipment for redeployment.
Maintain warranty certifications.
Perform hardware break/fix on devices covered under warranty.
Troubleshoot break/fix devices to assist Desktop Support and PC Refresh technicians.
Maintain accurate inventory records and keep inventory stock rooms neat and organized.
Provide support to on-site agency personnel.
Coordinate with Dispatch, Tier 3 Support, Software Distribution, and the Security Team on mail orders, imaging, software applications, device support, and international travel devices.
Provide support for Deployment Room staff.
Provide support to PC Refresh Project Managers.
Upload new assets (devices) to the inventory database.
Provide backup to the LAN Administrator Manager when the manager is out of the office.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal and sick leave, and paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.