Certified IT Administrator (LAN/WAN) Lv. IV

City of New York • New York City, NY

2d

About The Position

The New York City Police Department’s Information Technology Services Division is seeking a Certified IT Administrator (LAN/WAN) IV to lead the Systems Administration Section and support the Department’s IT infrastructure. The role collaborates across ITSD sections and with engineering, network, security, and application teams to integrate environments and applications and support organizational goals. The position oversees systems administration and helps maintain the Department’s networks, servers, and workstations.

The administrator leads technical operations for server environments, including Windows Server on-premises and in Azure IaaS, and supports Linux servers as needed. The role covers server configuration and maintenance across VMware and Azure, core Windows services, infrastructure monitoring, automation, security hardening, incident response, disaster recovery, and infrastructure projects. The administrator also mentors engineers and maintains operational documentation.

Candidates must hold the professional/vendor certification in local area network administration required for the position and meet the stated education and experience qualifications. Incumbents may be required to update or obtain additional professional industry-standard certifications as technical assignments require. Work hours and shifts vary. If an active civil service list exists, only candidates permanent in the title of Certified IT Administrator (LAN/WAN) will be considered.

Requirements

• Professional/vendor certification(s) in local area network administration required for the position.
• A baccalaureate degree from an accredited college and two years of satisfactory, non-classroom-based, full-time experience in LAN and/or WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or a four-year high school diploma or equivalent and six years of satisfactory full-time IT experience, including at least two years in the described LAN/WAN work; or a satisfactory equivalent combination of education and experience.
• Candidates must have at least one year of satisfactory, non-classroom-based, full-time IT experience in the specified LAN/WAN work, including when using an equivalent combination of education and experience.
• Education may substitute for experience at 30 undergraduate semester credits for six months of experience; a master's degree in computer science or a related field may substitute for one year of experience.
• Incumbents may be required to update existing and/or obtain additional professional industry-standard certifications for current and future technical environments, as determined by the employing agency.
• If an active civil service list exists, candidates must be permanent in the title of Certified IT Administrator (LAN/WAN) to be considered.

Responsibilities

• Serve as technical lead for the Systems Administration Section and primary escalation point for complex incidents, outages, and root-cause analyses; lead post-incident reviews and corrective actions.
• Oversee day-to-day operations of on-premises and Azure IaaS Windows Server environments, including monitoring, backups, and incident response; support Linux servers as needed.
• Build, configure, and maintain servers across VMware (vSphere, vCenter, vSAN) and Azure according to established standards.
• Administer Active Directory, Group Policy, DNS/DHCP, and Entra ID integration.
• Automate server provisioning, configuration, and routine operations using VMware VCF Automation, PowerShell, PowerCLI, and Ansible, creating repeatable self-service workflows.
• Monitor infrastructure health, performance, and capacity using VMware VCF Operations and respond to alerts and trends.
• Support patching and vulnerability remediation with the patch management team.
• Apply and enforce CIS Benchmark and CJIS Security Policy security baselines and hardening standards across managed servers.
• Enforce ITIL Incident, Problem, Change, and Configuration Management practices; use ServiceNow for approvals, workflows, and service tracking.
• Execute disaster recovery procedures, maintain high-availability configurations, and conduct regular disaster recovery testing.
• Carry out infrastructure projects, including server migrations, operating system and platform upgrades, and lifecycle management.
• Mentor engineers, peer-review changes and scripts, and coordinate onboarding and training to address team skill gaps.
• Partner with engineering, network, security, and application teams to align operations with organizational goals.
• Maintain accurate documentation, standard operating procedures, and runbooks.

Benefits

• Health insurance for the employee, spouse or domestic partner, and unemancipated children under age 26.
• Union benefits, including dental and vision coverage.
• Paid annual leave and sick leave.
• Paid holidays.
• Pension.
• Optional savings and pre-tax programs, including Deferred Compensation, IRA, and a flexible spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior