Certified IT Administrator (LAN/WAN) Lv. IV

City of New York • New York, NY

3d • $114,930 - $173,473

About The Position

The New York City Police Department’s Information Technology Services Division (ITSD) is seeking a Certified IT Administrator (LAN/WAN) IV to support the Department’s IT operations and infrastructure. The role collaborates across ITSD sections to integrate environments and applications, and leads the Systems Administration Section in planning and coordinating technology implementation. ITSD maintains and enhances networks, servers, and workstations used to support law enforcement operations.

The position serves as technical lead for Systems Administration, oversees Windows Server environments on premises and in Azure IaaS, and supports Linux servers as needed. It maintains server platforms and core Windows services, automates operational workflows, monitors infrastructure health, and supports security, patching, disaster recovery, and lifecycle projects. The role also mentors engineers, coordinates with other technical teams, and maintains operational documentation.

Applicants must hold professional or vendor certification(s) in local area network administration required for the position. The qualifications also require a baccalaureate degree and two years of specified full-time LAN/WAN experience; or a high school diploma or equivalent and six years of IT experience, including at least two years of specified LAN/WAN experience; or an accepted equivalent combination of education and experience. Candidates must have at least one year of specified full-time IT experience. Additional industry-standard certifications may be required as technical assignments change. Work hours and shifts vary.

Requirements

• Professional or vendor certification(s) in local area network administration required for the position.
• Either a baccalaureate degree from an accredited college and two years of satisfactory full-time, non-classroom-based experience in LAN/WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or a four-year high school diploma or equivalent and six years of satisfactory full-time IT experience, including at least two years of the specified LAN/WAN experience; or a satisfactory equivalent combination of education and experience.
• Candidates qualifying through an equivalent combination must have at least one year of satisfactory full-time, non-classroom-based IT experience of the specified kind.
• Education may substitute for experience at 30 undergraduate semester credits per six months of experience; a master's degree in computer science or a related field may substitute for one year of experience.

Responsibilities

• Serve as technical lead for the Systems Administration Section and primary escalation point for complex incidents, outages, and root-cause analyses; lead post-incident reviews and corrective actions.
• Oversee day-to-day operations of on-premises and Azure IaaS Windows Server environments, including monitoring, backups, and incident response, and support Linux servers as needed.
• Build, configure, and maintain servers across VMware vSphere, vCenter, vSAN, and Azure according to established standards.
• Administer Active Directory, Group Policy, DNS/DHCP, and Entra ID integration.
• Automate server provisioning, configuration, and routine operational tasks using VMware VCF Automation, PowerShell, PowerCLI, and Ansible.
• Monitor infrastructure health, performance, and capacity using VMware VCF Operations and respond to alerts and trends.
• Support patching and vulnerability remediation in coordination with the patch management team.
• Apply and enforce CIS Benchmark and CJIS Security Policy baselines and hardening standards across managed servers.
• Enforce ITIL Incident, Problem, Change, and Configuration Management practices and use ServiceNow for change approvals, operational workflows, and service tracking.
• Execute disaster recovery procedures, maintain high-availability configurations, and conduct regular disaster recovery testing.
• Carry out server migrations, operating system and platform upgrades, and lifecycle management projects.
• Mentor engineers, peer-review changes and scripts, and coordinate onboarding and training to address team skill gaps.
• Partner with engineering, network, security, and application teams to align operations with organizational goals.
• Maintain accurate documentation, standard operating procedures, and runbooks.

Benefits

• Health insurance for the employee, spouse or domestic partner, and unemancipated children under age 26.
• Union dental and vision coverage.
• Paid annual leave and sick leave.
• Paid holidays.
• Pension.
• Optional savings and pre-tax programs, including Deferred Compensation, IRA, and a flexible spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior