Level 2 PC/LAN Technician

St. Bonaventure University • St. Bonaventure, NY

13h

About The Position

The Level 2 PC/LAN Technician provides advanced technical support, handles daily help desk tasks, resolves complex support issues, and completes projects assigned by the Director of User Services. The position oversees imaging and support for campus computers and directly oversees setup and support for laboratory, classroom, and student lounge systems. The technician also assists with network management functions, including print management for employees and students, and supports network services such as Group Policy and Active Directory.

Requirements

• At least an associate degree in computer science or a related field.
• At least five years of technical background with computer experience.
• Knowledge of PC and Macintosh use and operation.
• Knowledge of office applications, Windows and Mac operating systems, and PC peripherals such as scanners, digital cameras, and printers.
• Knowledge of LANs/WANs and server setup and maintenance.
• Knowledge of Microsoft Intune, Entra, Azure, and SCCM.
• Ability to establish and maintain effective working relationships with university employees and the community.
• Ability to lift and transport computer equipment weighing approximately 40 pounds.
• Must be legally authorized to work in the United States on an ongoing basis without sponsorship.

Nice To Haves

• Bachelor’s degree preferred.
• Network and server experience preferred.

Responsibilities

• Oversee imaging, setup, and support for all campus computers.
• Directly oversee setup and support for laboratory, classroom, and student lounge systems.
• Assist with implementing and supporting network management services, including Group Policy, print management, and Active Directory services.
• Provide advanced technical assistance to faculty, students, and administrators.
• Communicate proactively with the User Services Manager and provide front-line perspectives to support improvements or changes.
• Diagnose and repair software and hardware problems for PCs and Macs.
• Troubleshoot and resolve user account issues.
• Accurately log help desk calls in the ticket-tracking system, including end-user identification and detailed problem descriptions.
• Help develop and document procedures, and cross-train help desk technicians on hardware and software installation, troubleshooting, service, repair, and maintenance.

Benefits

• Abundance of time off.
• 100% undergraduate tuition remission for the employee, spouse, and dependents.
• 80% graduate tuition remission for the employee for online and ground programs.
• 50% tuition remission for a spouse for ground programs.
• Full benefits package.
• 403(b) retirement plan with a 10% employer contribution after two years.
• Health insurance with a $250 wellness card.
• Dental insurance.
• Employer-paid life insurance.
• Short-term disability.
• Employer-paid long-term disability.
• Employee Assistance Program.
• Free access to the campus fitness center.
• Two free Division I men’s and women’s basketball season tickets.
• Golf course membership discount.
• Other national and local discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree