LAN Support Technician
About The Position
The Indiana Department of Transportation (INDOT) is seeking an Intelligent Transportation Systems (ITS) field technician to help improve safety, security, and efficiency for the traveling public. The technician helps minimize device downtime through preventative maintenance and troubleshooting, and provides technical support using information and communications technologies. This position is based at INDOT's Central Office. The salary traditionally starts at $49,114.00, but may be commensurate with education and work experience. The position may be utilized in a supervisory capacity based on agency needs. A degree is not required; at least three years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. A valid Class A or Class B Commercial Driver’s License (CDL) is required, or must be obtained within the first 90 days of employment. Essential functions may be performed with or without reasonable accommodation.
Requirements
- Extensive knowledge of network PC/LAN communications hardware and software.
- Extensive knowledge of local area network concepts.
- Extensive knowledge of computer programming, including computer languages and program testing.
- Extensive knowledge of equipment used in the role.
- Extensive knowledge of recent technical developments in the hardware field.
- Ability to read and understand complicated technical manuals on hardware, software, database design, and database administration.
- Effective communication skills.
- Considerable knowledge of network operating systems used by Indiana State Government.
- Considerable knowledge of networking protocols.
- Must possess a valid Class A or Class B Commercial Driver’s License (CDL), or obtain one within the first 90 days of employment.
- A degree is not required; at least three years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
- Ability to perform essential functions with or without reasonable accommodation.
Responsibilities
- Install network software and hardware.
- Train users on network software and hardware.
- Provide problem solving and support, ensuring proper escalation during outages.
- Perform internal analysis during periods of degraded system performance.
- Conduct studies to define solutions.
- Provide integrated customer support for hardware and software problems.
- Attend meetings involving server hardware.
- Interface with vendor support services groups.
- Assist in evaluating vendor products to determine which best meets needs.
- Present information to management regarding purchases of hardware, software, and modem equipment.
- Perform other duties and responsibilities as assigned.
Benefits
- Three medical plan options, including prescription coverage, plus vision and dental plans.
- Wellness Rewards Program with gift card rewards for completed wellness activities.
- Health savings account with bi-weekly state contributions.
- Deferred compensation 457(b) account with employer match.
- Two fully funded pension plan options.
- Leave policies, including paid new parent leave, childbirth recovery leave for eligible mothers, community service leave, and combined vacation, personal, and sick leave.
- 12 paid holidays, or 14 in election years.
- Education Reimbursement Program.
- Group life insurance.
- Referral Bonus program.
- Employee assistance program with covered behavioral health visits.
- Qualified employer for the Public Service Loan Forgiveness Program.
- Free parking for most positions.
- Free LinkedIn Learning access.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
