LAN Support Technician
About The Position
INDOT is seeking an Intelligent Transportation Systems (ITS) system field technician to aid in maximizing improvement of safety, security, and efficiency for the travelling public. It is the technician’s responsibility to ensure minimal device down-time through regular preventative maintenance and effective troubleshooting procedures. The technician provides technical support to the department through state-of-the-art information and communications technologies. This position is with INDOT's Central Office location. The salary for this position traditionally starts at $49,114.00 but may be commensurate with education and work experience.
Requirements
- Extensive knowledge of network PC/LAN communications hardware/software.
- Extensive knowledge of local area network concepts.
- Extensive knowledge of computer programming including computer languages and testing of programs.
- Extensive knowledge of equipment used.
- Extensive knowledge of most recent technical developments in the hardware field.
- Ability to read and understand complicated technical manuals on hardware, software, database design and database administration.
- Effective communication skills.
- Considerable knowledge of network operating systems in use by Indiana State Government.
- Considerable knowledge of networking protocols.
- Must possess a valid Class A or Class B Commercial Driver’s License (CDL) or obtain one with the first 90 days of employment.
- Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Nice To Haves
- A degree is not required. However, at least 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Responsibilities
- Install network software/hardware.
- Train users on network software/hardware.
- Provide problem solving or determination and support to ensure proper escalation during periods of outages.
- Provide internal analysis during periods of degraded system performance.
- Perform studies to define solutions.
- Provide integrated customer support to all users on hardware/software problems.
- Attend all meetings involving server hardware.
- Provide interface with vendor support services groups.
- Assist in the evaluation of vendor products to determine which best meets needs.
- Present information to management regarding purchase of hardware, software and modem equipment.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, Up to 15 hours of paid community service leave, Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
